Versatile General Labor and Administrative Customer Support Specialist

Bradley Middlebrook

Email: ***************@*****.***

*** ****** ***#*

Pittsburgh, Pa 15104

Phone Number: 412-***-****)

Experience:

Commercial Employees (Durabond)

(10/2025-Current)

At this particular job I work with Long Wide pipes (about 60-80ft) the pipes are made (very hot/construction Gloves needed), they are then wrapped. They come out with big Kennels/Nuts on them (50-80lbs) which I use a construction gas powered drill to remove kennels, I then would take electric Grinder to grind the outer rim of the pipe for rust or overlapped plastic wrap. Then push the pipes with hands down to be labeled and shipped off. In this position you have to be able to stand a full 8 to 10hrs, need to be strong to remove and carry kennels as well as push pipes, need hard hat, safety glasses, and construction gloves.

Commercial Employees (General Labor)

(9/2024-11/2024-1/2024-9/2024)

In this Particular Job Position I was to do multiple duties including, Packing cards, Making Magazines using heaving operational equipment, using pallet jacks to move heavy boxes or Packages, cleaning, packing item, sometimes forklift moving somethings needed. The Position required standing the whole shift. In November 2024 I was such a good hard worker as a temp I became the team lead of the temps, then within a few weeks the company Ron Donally gave me a Job so I was no longer a temp there. My position became a Overnight Shipping and Receiving Dock worker with this I learned how to use the Paper Press Machine, I used the forklift more, learned how to use a Bind Clamper, and the Plastic Wrap Machine used to prevent materials from falling of pallet jack. There's a lot of knowledge gained through this particular position.

PNC BANK (LOAN PROCESSOR)

(8/17/2020-6/17/2022)

In this Position I was getting Documents from Applicants & Loan Processors, to uploaded

documents for their Mortgage Loan Process. We needed to know what documents are what before

we upload them for the Applications (Example: W2’s, Paystubs, Tax Returns, etc.) We also had to

use Microsoft Outlook to communicate as well as send missing info emails to Applicants.

Sometimes we also had to place calls out to Insurance Agencies to verify Various Pieces of Info for

The Loan Process.

Responsibilities:

• Calling customers to retrieve missing information from application

• Ability to make a connection with the customers

• Giving status updates of the applications to customers Feb 2016-Nov 2019

In this Position I was a fulltime Fraud Analyst, Making Outbound and taking Inbound calls

From Cardholders Affiliated with U.S. Bank which that contain working with over 1500

Different institutions in the United States. Handling Fraud reported on the cardholder’s card,

as well as reporting Lost or stolen Debit/Credit Cards. Once I would locate the Fraud, I

would make contact with the cardholder, and make them aware of the fraud located, close

the card, then get the fraud claim started to send over to the Dispute Processing Center. As

Far as the lost or stolen cards go we would just close them out, check for fraud with the

cardholder, then make sure there financial institution reissued those Replacement Cards.

This position was a heavy call center environment open 24/7, need to be able to multi-task

and adapt to any situation.

Pittsburgh Plasma Center

Oct 2016 to Dec2016

Administrative Assistant (Temp 3 months)

· I sorted as well as pulled files for members due to their scheduled appointment time.

· Answer phones scheduled appointments for existing members as well as new members.

· Answered member’s questions about pay, donating, the process of donating, the time it

takes, etc.

· Walked members around the building to the donating center.

· Sorted all member’s files in order alphabetically and created files for new donors or if charts of existing members where rip or in horrible condition as well as restock item based

of the Screeners request.

UNITED HEALTHCARE (TEMP) Customer Service Representative

Dec 2014-2016

· I introduce the members to their New Health Plan.

· I go over Health Risk Assessments with the members in regards to their health & state of

mind. I also help the members schedule doctor appointments.

· I change their PCP/Primary Care Providers, as well as help them find a medical facility that

accepts the insurance that is nearest to them.

· I work with members from all over the United States and provide a lot of advice to members,

as well as gain a lot of knowledge about the company as well as the medical field of work.

Canon Business Services (Mailclerk/Receptionist)

Downtown Pittsburgh, PA (Dec 2014 - Dec 2015)

In this Position I Was to scan incoming mail for the attorneys, paralegals, lawyers, etc. I

also did scanning, Faxing, Printing documents including single & double-sided. I also Made

Comb Binders, as well as regular Binders for our Client, During Conferences I prepared

Conference rooms as well as meals, drinks, and chairs/Boardroom setups. Sometimes I

worked at the front Desk/Receptionist Due to the fact I have Customer Service Experience.

During my mail runs I would have to move big boxes of paper (75 lbs) to those clients who

requested them. CBC Innovis (Greentree Pittsburgh, PA)

Oct 2011- Oct 2014

Call Center Representative (Mortgage Processor)

· At this job position I worked for various clients such as PNC Mortgage, First Commonwealth,

Huntington Mortgage, etc. I contacted loan processors and worked with customers to verify

information

on accounts that they have with different lenders or service providers such as credit cards, auto

loans,

mortgages, home equities, etc.

· Through this job, I learned more about Microsoft Office, PowerPoint, faxing, printing, and

copying.

· I also learned more about communicating with customers and understanding their demands

and specific needs to improve satisfaction of customer service.

Prestige (Southside Pittsburgh, PA)

Feb 2010 - Oct 2011

(Laborer/Forklift Driver)

In this Position I worked mainly as a Forklift Driver Moving Heavy Pallet Of Inventory For

Major Business’s such as, staples, sears, office depot, Macy’s, etc. Moving the Materials

(mainly boxes) to the trucks for shipment. During this position I also worked on the

assembly line moving boxing over (100lbs) down the assembly line to get the products ship

out at a reasonable time. Ata the end of the shift I was to cleaning the warehouse all the

way through for the next shift.

Skills: Heavy lifting, Standing on feet long periods of time, Patients, in good health. We moved and packed items for major companies such as staples, sears, office depot, Macy's, etc.

Dial America (Greentree Pittsburgh, PA)

Sep 2008 - Feb 2010

Call Center/Sales Representative

· At this job, I worked with various clients to verify information on their credit cards.

· Additionally, I was to do sales to offer identity protection to various clients as well as

customers.

· This was a high call volume work environment; it was very busy & fast paced.

· From this job position I learned more about Microsoft Office, encryptions and so forth.

Education:

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