Customer Service & Operations Specialist
Resume:
Travis Williams
Mesa, AZ
******************@*****.***
Professional Summary
Dedicated and adaptable professional with extensive experience in customer service, operations, and delivery roles. Demonstrated expertise in managing customer inquiries, supporting autonomous vehicle operations, and handling telecommunication services. Proven ability to work independently and efficiently in both remote and on-site environments. Seeking a position that leverages strong problem-solving skills and diverse industry knowledge.
Work Experience
Sales & CSR Associate - AT&T (hybrid) June 2025 to Present
●Assist current AT&T customers with current broadband & mobile service inquires with billing, tech Support and services management.
●Aligning new AT&T users with opportunities to add services, setup broadband, connect and/or port over wireless services from other competitors.
●Sales and Customer support simultaneously through providing offers, deals and limited specials for starting up and/or upgrading new and current users with new services.
CSR - (Chat) Operations Agent
IntouchCX / NIKE Corp., Remote
January 8, 2024 – June 2025
●Assist customers with various issues via chat on the nike.com website, including managing returns, refunds, and shipping inquiries.
●Resolve credit/debit and gift card issues, handle defect discrepancies, and facilitate exchanges.
●Provide information about NIKE’s programs and upsell products while educating customers about the company's initiatives.
Remote Advisor (Contract)
CRUISE A.I., Remote
September 2023 – November 9, 2023
●Supported autonomous vehicles remotely, assisting with vehicle control and resolving road issues via internet-based systems (OKTA, Cruise Terminal, Starfleet).
●Managed real-time assistance and problem resolution for autonomous vehicle operations.
Delivery/Contractor
GrubHub, Remote
Started in 2017 – June 2023
●Delivered orders as an independent contractor, managing flexible hours and routes using the GrubHub Driver's App.
Decommission Coordinator Advocate
ZAYO COMMUNICATIONS, Remote (Contract)
February 2022 – May 2022
●Managed the disconnection of telecommunication services for acquired accounts, handling requests via email and messaging.
●Coordinated with clients and team members through Zoom meetings and managed multiple cases.
Delivery/Contractor
VEHO, Remote
February 2022 – November 2022
●Delivered meal prepped food and ingredients for various meal kit services using the VEHO driver app.
●Worked independently, scheduling hours as needed.
Delivery/Contractor
AxleHire, Remote
September 2021 – January 2022
●Delivered fresh food and dog food products as an independent contractor using the AxleHire app.
●Managed delivery routes and customer interactions based on app instructions.
Supervisor [TSS] Sales & Tech Support
Consumer Cellular Inc., Phoenix, AZ
July 2020 – January 2022
●Supervised and supported team members with on-the-spot information and system access.
●Managed escalations and provided solutions for customer account issues and technical support.
Tech Support and Sales
Valor Global, Phoenix, AZ
September 2019 – February 2020
●Provided inbound customer support for Hulu, addressing troubleshooting, playback, billing, and service inquiries.
Campaign Telemarketing & Sales
TTEC, Phoenix, AZ
April 2019 – August 2019
●Conducted telemarketing for Nissan North America, handling customer inquiries and directing them to local dealerships.
Sales & Collections
Datasphere Technologies, Tempe, AZ
December 2016 – February 2019
●Initiated sales calls to businesses for marketing products and handled collections for overdue balances.
Education
High School Diploma
Independence High School
Business
Glendale Community College
Skills
●Technical Skills: INTRANET, EXCEL, LOTUS NOTES, MICROSOFT WORD, ORACLE
●Software & Tools: CIT, Telegence, RTS/ABS, Slack, Port Detail, GEARS, PEARS, Salesforce, Microsoft Outlook, Avaya, ADP, PowerPoint, Lessonly, Conduent, Lync
●Operational Skills: Customer Interaction, Telecommunication Services, Delivery Management, Technical Support
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