Multifaceted Customer Service & Data Specialist

Maurice Clayburn

***********@*****.***

SUMMARY

I am a customer-oriented looking for position within the company to utilize my experience, knowledge, analytical ability and Communication skills for the benefit of an organization with demonstrated abilities in customer service, data entry and business problem solving.

WORK EXPERIENCE

Toll Analyst/Data Entry -State of Colorado (CDOT) - Golden, CO

August 2022 to Present

Monitor highway tolls and handle tolling tasks for equipment maintenance.

Update daily logs using excel spreadsheets and various web based programs such as Google Sheets,Open TMS, Incident clear, and Vero.

Provide accurate information and excellent customer service skills to Co-workers.

Analyze toll equipment and rates and monitor highway incidents for data entry

Dispatch appropriate highway emergency teams according to severity of incident.

Enter sensitive data for highway incidents and courtesy safety patrol, police and Fire emergencies as needed.

Ensure data is correct for state records and highway traffic records.

Answer incoming calls for incident communications from various state departments for state data input.

Customer Service Associate

Clear Choice Dental Inc - Greenwood Village, CO

July 2019 to June 2022

Handling incoming/ outgoing calls for scheduling of Consultations with Prosthodontist and Oral surgeons

Using various Systems such as Salesforce, Google, Google Maps, Google Hangouts and Excel Spreadsheet

Call and advise the referring source as to tentative placement for the patients

Analyze and communicate with clear explanations of expectations and note taking with important information using HIPPA guidelines

Using effective at timely problem resolutions and high data entry proficiency while exercising patient listening skills

Customer Consultant

Arrow Electronics Inc./ V soft consulting - Englewood, CO

April 2018 to June 2019

Handle Incoming orders for sales support VAS team using Excel spreadsheets, V Lookups, and pivot tables

Provide one call resolution for Customer calls

Ensure support for other teams when needed such as Engineers and Technicians

Email support for military orders for out of state coworkers and oversee projects with large orders

Customer rep 1

Level3 Communications US Business Group - Lone Tree, CO

June 2014 to August 2017

Handle incoming calls and email requests into the Customer care center using V Lookups.

Provide best- in-class customer service experience using strong communication skills.

Focused on resolving the caller's concerns at 1st touch while proficiently multi-tasking.

Addressed customer's inquiries, complaints, billing questions.

Ensure account security and manage caller expectations by acknowledging concerns with professional rapport.

Data entry using multiple programs for customer requests for billing, order processing, and payments and pivot tables

Completed training in Ops Academy and SAP for recruiting in Level 3's global fiber optic network

EDUCATION AND TRAINING:

Metro state University Associate's Degree -2016

Real Estate Professional Certificate -2026

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