Facilities Coordinator with Vendor & Project Focus

Robert Pittman

Lake Worth, FL *****

561-***-**** - ***********@*******.***

Professional Summary

Dynamic Facilities Coordinator at Century Arms with a proven track record in vendor coordination and project management. Enhanced operational efficiency through strategic process improvements and effective communication. Skilled in emergency preparedness and problem-solving, leading initiatives that significantly improved workplace safety and employee satisfaction. Committed to fostering collaborative environments and optimizing facility performance.

Skills

• Work order management • Vendor coordination

• Repairs and maintenance • Budget administration

• Building operations • Cleaning services

• Maintenance • Inventory stocking

• Janitorial • Asset management

• Public safety • Pest control

• Construction • Utilities

• Space planning • Relocations

• Security systems • HVAC systems

• HVAC • Alarm systems

• Work orders • Equipment set up

• Electrical • Record keeping

• Building walk-throughs • Teamwork and collaboration

• Team leadership • Project management

• Attention to detail • Emergency preparedness

• Analytical thinking • Task prioritization

• Disaster preparedness • Access control

• Equipment calibration • Teamwork

• Customer service • Problem-solving

• Time management • Leadership skills

• Problem-solving abilities • Multitasking

• Excellent communication

Work History

10/2024 to Current Facilities Coordinator

Century Arms – West Palm Beach, FL

Coordinated facility maintenance schedules to ensure optimal operational efficiency.

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• Managed vendor relationships for service contracts and procurement of supplies.

• Oversaw compliance with safety regulations and facility standards.

• Developed and implemented processes to streamline facility operations.

• Trained staff on facility protocols and emergency procedures. Conducted regular inspections to identify maintenance needs and improvement areas.

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• Collaborated with cross-functional teams to support organizational goals. Communicated with general managers and facility teams regarding upcoming repairs and projects.

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Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.

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Served as point of contact for internal and external customers seeking support and information.

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Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.

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Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.

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• Led initiatives to enhance workplace environment and employee satisfaction. Conducted periodic assessments of existing facility conditions, identifying opportunities for improvement and initiating appropriate actions.

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Collaborated with other departments to foster efficient use of facility space and resources.

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Enforced compliance with applicable health, safety and environmental regulations to reduce risks.

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Collaborated with cross-functional teams on facility projects, leading to improved work environments and increased productivity.

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Built relationships with vendors and contractors to support timely and cost- effective services.

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Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.

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Enhanced communication between departments by developing a centralized system for submitting maintenance requests and tracking progress.

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Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.

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• Conducted regular facility inspections to identify repair needs or improvements. Evaluated vendor contracts to ensure optimal service levels while maintaining cost control measures.

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Collaborated with contractors, vendors and stakeholders to support on-time projects completion.

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Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.

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Ensured safety compliance by conducting regular inspections, identifying potential hazards, and implementing corrective actions.

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Assisted in the development of emergency preparedness plans, ensuring staff was trained in proper procedures during critical situations.

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• Provided support and services related to mail and deliveries. Ensured compliance with health and safety regulations, maintaining safe environment for all staff.

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Negotiated contracts with service providers to secure cost-effective solutions for facility.

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• Managed access control systems to ensure building security and employee safety. Streamlined inventory management for maintenance supplies, reducing unnecessary expenditures.

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Liaised with IT department to ensure reliable tech support for all facility operations.

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09/2019 to 10/2024 Sales Associate

Century Arms – West Palm Beach, FL

Increased product knowledge through continuous training on firearm specifications and features.

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Assisted customers in selecting appropriate products based on needs and preferences.

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Managed inventory levels, ensuring optimal stock availability for customer demands.

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Collaborated with team members to enhance sales strategies and improve customer service experience.

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Conducted regular market analysis to identify trends and adjust sales approaches accordingly.

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• Developed promotional displays to attract customer attention and drive foot traffic.

• Built relationships with customers to encourage repeat business. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

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• Answered customer questions about sizing, accessories, and merchandise care. Provided positive first impressions to welcome existing, new, and potential customers.

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• Engaged with customers to build rapport and loyalty. Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

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• Solved customer challenges by offering relevant products and services. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

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Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

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Educated clients on current promotional offerings and products using persuasive selling tactics.

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• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Engaged with customers to effectively build rapport and lasting relationships. Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

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11/2015 to 09/2019 Customer Service Representative Century Arms – West Palm Beach, FL

Resolved customer inquiries through effective communication and product knowledge.

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Assisted in training new team members on customer service protocols and systems.

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• Streamlined customer complaint resolution process to enhance satisfaction rates.

• Collaborated with cross-functional teams to improve product delivery timelines. Developed and maintained comprehensive knowledge of product specifications and features.

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Led initiatives to optimize call handling efficiency, resulting in improved response times.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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• Responded to customer requests for products, services, and company information. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Developed strong product knowledge to provide informed recommendations based on individual customer needs.

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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

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Assisted customers in navigating company website and placing online orders, improving overall user experience.

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Collaborated with team members to develop best practices for consistent customer service delivery.

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Contributed to sales growth by upselling products and services based on individual customer requirements.

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Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

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Conducted training sessions for new hires, ensuring consistent level of service across team.

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Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

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Trained new Customer Service Representatives on company policies, procedures, and best practices.

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Addressed customer inquiries to ensure satisfaction and foster positive service experience.

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Education

05/2007 High School Diploma

Houston High School - Germantown

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