Administrative Assistant & Data Entry Specialist

Dianna Muhammad ******.********@*****.*** 312-***-****

Dianna Muhammad Dianna.muhammad@LinkedIn yahoo.URL com Chicago, 312-***-***** 1635 LinkedIn URL Chicago, 60605

Data Entry Specialist and Administrative Assistant Accomplished professional with extensive experience in managing sensitive data, coordinating administrative tasks, and providing exceptional support across various sectors, including government and healthcare. Demonstrated expertise in data entry, document verification, quality assurance, and records management with strong commitment to accuracy and compliance. Skilled in coordinating internal communications, managing high-volume client interactions, and streamlining administrative workflows. Adept in payment processing, appointment scheduling, and document preparation while ensuring confidentiality and adherence to organizational protocols. Proficient in managing internal quality control, overseeing mailing systems, and handling time-sensitive tasks with efficiency. Known for enhancing fee collection procedures, optimizing document retrieval processes, and improving cross-departmental communication. Versatile in navigating regulatory frameworks and addressing complex inquiries with professionalism. Areas of Expertise

Data Entry Accuracy Quality Control Procedures Confidential Information Handling

Document Management

Systems Mail Processing Operations Professional Licensing Assistance

Customer Service Excellence Record Keeping Compliance Team Collaboration Skills Appointment Coordination

Scheduling

Administrative Support

Expertise Problem-Solving Abilities

Career Experience

Administrative Assistant III at CGI Passports, Chicago, IL January 2024 — Present Conduct thorough verification and processing of passport documents ensuring all materials are accurately returned to clients after meticulous quality checks. Execute collection and management of fees associated with passport books, adhering to established protocols for financial handling. Facilitate efficient mailing processes for completed passport books and necessary documentation. Engage in PRISM tasks to scrutinize application ID numbers, confirming sequential order and authenticity. Prepare Will Calls, coordinating client pick-ups of passport books. Manage Internal Quality Control (IQA) to maintain high standards in document processing, ensuring compliance with company policies.

• Optimized document handling processes, enhancing accuracy and efficiency in client deliverables.

• Implemented improvements in fee collection protocols, resulting in increased revenue assurance.

• Spearheaded quality control measures, raising internal compliance and error reduction rates.

• Enhanced client satisfaction through streamlined systems for document retrieval and distribution. Managerial Assistant II at Secretary of State, Chicago, IL January 2022 — January 2023 Streamlined internal communications between the Chief Deputy Director and staff, improving clarity and consistency in administrative and personnel procedures. Facilitated communication with the pharmacy on patient prescriptions, Page 1

minimizing delays and supporting continuity of care. Improved response time to public inquiries by streamlining information gathering processes.

• Responded to complex public inquiries, delivering accurate, timely information and enhancing departmental transparency.

• Acted as key liaison between the Department Director and interdepartmental teams, ensuring alignment and timely updates to personnel policies and practices.

Administrative at Jesse Brown VA Hospital, Chicago, IL January 2021 — January 2021 Managed administrative tasks within Jesse Brown VA Hospital, coordinating medical appointments and prescription inquiries with the Pharmacy to ensure seamless patient care. Scheduled patient visits, liaising with nursing staff to facilitate guest admissions and ensure compliance with visitation policies. Oversaw approval processes for hospital admittances, conducting screenings to uphold hospital standards. Organized and typed documentation for patient records, maintaining accuracy and privacy. Collaborated with healthcare professionals to address patient needs, ensuring effective communication and continuity of care.

• Streamlined patient appointment scheduling, reducing administrative delays and improving patient satisfaction.

• Established protocols for prescription inquiries, optimizing communication flow between pharmacy and patient. Administrative Assistant at Department of Professional Regulations, Chicago, IL January 2016 — January 2021 Facilitated professionals in the process of reinstating, renewing, and registering their licenses through meticulous assistance and client engagement. Managed the collection of fees for various license services, ensuring accurate and timely transactions. Navigated software systems for responding to client inquiries about Professional Regulation services, providing thorough support for both national and international queries. Adhered to diverse regulatory frameworks and fee structures for services used outside the United States.

• Recognized for proficient customer service skills, contributing to positive client relations and resolutions.

• Implemented organizational systems that improved communication between departments and clients. Reservationist at South West Airlines, Cicero, IL January 2009 — January 2016 Coordinated travel itineraries for passengers, handling flight reservations, car rentals, hotel bookings, and overseas connections across 69 national and international destinations. Assisted with passenger support at various points of contact, including gate-side assistance for VIPs to ensure seamless journey transitions. Managed databases with precision to uphold accuracy in reservation records and facilitated communication through diverse channels to address passenger inquiries.

• Cultivated strong relationships with VIP clients by assisting them personally during connections.

• Demonstrated ability to manage complex itineraries, resulting in improved operational efficiency. Education

Administrative Medical Assistant Program, January 2009 — January 2010 Everette’s College, Chicago, IL

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Additional Experience

Coordinator, Chicago, IL

Chicago Board of Elections

Administrative Assistant, Chicago, IL

ICRE-Wood

Administrative Assist and Manager, Chicago, IL

Cook County Government

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