Versatile Admin & Client Support Professional
Resume:
MARY JUNE SOSA
Vero Beach, FL
****************@*****.***
Summary
Versatile administrative and customer support professional with experience in HR, scheduling, data entry, client management, and customer service. Skilled in handling documentation, coordinating schedules, updating records, and assisting clients. Reliable, detail-oriented, and fluent in English and Tagalog. Seeking remote positions in customer service, data entry, chat support, virtual assistance, or administrative support.
Skills
●Customer Service & Chat Support
●Data Entry & Record Management
●Scheduling & Calendar Coordination
●Administrative Support & Documentation
●Inventory Management & Office Coordination
●Microsoft Teams, Outlook, Word, Google Docs
Work Experience
HR / Administrative / Processing Assistant
Tandem Language Training Center – Philippines (Grand Placement & General Services Corp.)
●Provided administrative and customer support via phone, email, and online platforms
●Processed employment contracts, enrollment forms, and confidential documents
●Handled inventory management, tracked office supplies, and maintained records
●Maintained accurate student and employee records; performed data entry
●Scheduled online and in-person classes for nurse students and trainees
●Coordinated German language programs (A1-B1) for nurses preparing for employment in Germany
●Assisted nurses applying for employment in the United States (AdventHealth)
●Updated student grades and attendance using Microsoft Teams and Outlook
●Served as front desk officer, answering calls, greeting clients, and handling inquiries
●Assisted in planning company events and managing schedules
Real Estate Agent – Philippines
●Gathered and identified target clients for residential properties and condos
●Scheduled and coordinated property viewings (ocular visits) based on client preferences
●Assisted clients with property inquiries, documentation, and follow-up
●Maintained client records and property listings
●Communicated property details, location advantages, and contract requirements clearly
Insurance Marketing Officer (Car & Claims) – Philippines
●Assisted clients with new and renewal car insurance policies
●Explained coverage options, requirements, and claims procedures
●Assisted clients with insurance claims and guided them through documentation and process
●Processed applications, renewals, and claims documentation accurately
●Updated client information, including plate numbers, CR (Certificate of Registration), and policy details
●Maintained client records for policy management
●Provided customer support via phone, email, and messaging
●Followed up with clients to ensure timely renewals, claim resolution, and issue handling
Education
College - Adamson University, Philippines
Course - AB Mass Communication
Languages
English (Fluent), Tagalog (Fluent)
Availability
Remote Work, Flexible Schedule, Available Immediately
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