Remote Customer Service & Admin Specialist
Resume:
REGINA RUIZ FONTILLAS
**-*** *** **** ******, Unit 2, Kaneohe HI 96744
*******@*****.***
I am a positive, outgoing, and reliable professional with solid experience in customer service, administrative assistance and support, vendor/account management, database management and reporting.
JOB OBJECTIVE
I am seeking a full or part-time remote position with flexible hours. PROFESSIONAL EXPERIENCE
HAWAII DERMATOLOGY AND PLASTIC SURGERY CENTERS
Phone Operator, Records Management, February 2015 - January 02, 2026. Answer and direct all incoming calls to appropriate offices and staff. Open all electronically received faxes, label, attach to correct patient charts and direct to appropriate staff.
Liaison to pharmacy representatives and Servco internet and phone service provider. Team member on projects to introduce new and/or upgraded technology systems. KANILEA UKULELE CO.
Retail Sales Clerk, February 2013 - February 2015. Assist retail store customers and vendors (local, mainland, and international) with ukulele orders, shipping/delivery coordination, and invoicing/billing. NEW HOPE WINDWARD
Pastor’s Assistant, October 2010 - December 2012.
Assist Lead Pastor with daily administrative duties and Sunday services. Lead volunteers to prep and serve our Sunday services. HAWAII TRANSFER CO., LTD.
Shipping Accounts Clerk, November 2008 - October 2010. Preparing and scheduling trucking pick-up from our warehouse to local vendors. HARRAH'S RINCON CASINO AND RESORT, Valley Center, California Group Sales Coordinator, Bus Program, August 2006-July 2007
• Sell private bus charters to Harrah's customers. Handle all aspects of the reservation, contract, collection of deposits and fees, pre-registration of all guests, coordinating with casino staff and working closely with transportation vendors.
• Assist Bus Associates in servicing casino guests arriving on Harrah's free shuttles and charter buses (approximately 50,000 customers per month).
• Maintain database for reporting and tracking customer count, cash and food coupons distributed, transportation costs, income (approximately $3.5 million monthly) and expenses (approximately $1.5 million monthly). Verify accuracy of vendor invoices and process for payment.
• Provide full administrative support to Casino Sales & Bus Program Manager. Provide continuous training to two Marketing Administrative Assistants, Sales Coordinator and Sales Supervisor. • Recipient of Harrah's Employee of the Month, Harrah's Marketing Employee of the Month, and Harrah's Team of the Quarter. Marketing Administrative Assistant, August 2005-August 2006
• Provide administrative support to the Director of Group Sales and the Manager of Casino Sales and Bus Program. Handle in-bound calls for both departments. Greet and assist all vendors, casino guests, and special event clients.
• Maintain and file monthly expense reports for local and corporate Finance Departments. Responsible for registrations and full travel arrangements for in and out-of-state meetings and conferences.
• Create and maintain databases (department expenses, event sales, business leads and loses, vendors) for reports and tracking.
• Assist in Sales events, set-up staff and vendor meetings (secure meeting space, electronic and presentation needs, and coordinate food/beverage service), assist with department new hires, process all department check requests and maintain office supply inventory and ordering. Promotions and Special Events Associate, January 2005-August 2005
• Create and conduct local and national marketing promotions, prize giveaways, and gaming tournaments, including locally and nationally televised World Series of Poker qualifying events. • Complete all legal documentation for prize-winners, adhering to IRS, Harrah's, and Rincon Indian Gaming compliance laws. Input and maintain database of all prize-winners for year-end reporting. HORIZON LINES, LLC., Honolulu, Hawaii
Vehicle Processing Center Representative, August 1995 to October 2004. Provide assistance to internal and external customers, agents, vendors, car dealers & manufacturers in all aspects of vehicle shipping to and from all Hawaii, West Coast, Alaska, Guam and Saipan ports. Responsibilities include: Initial contact with customer through phone and/or email to provide detailed information: vessel schedules, cut-off/departure/arrival and vehicle pick-up dates, documentation requirements and p a y m e n t procedures.
• Complete booking/reservation process: data input into booking system, setting delivery appointments, coordinating deliveries with neighbor island agents or review delivery procedures at o t h e r ports.
• Assist customer with vehicle delivery process: collection and preparation of required documents, coordinate vehicle inspection, provide vehicle pick-up instructions.
REGINA RUIZ FONTILLAS, page 2
• Assist customer with vehicle pick-up: confirm availability, schedule appointments, coordinate movement of vehicle to neighboring Hawaiian islands and agents, or provide information for picking up at all other Horizon Lines ports.
• Provide tracking information, claims assistance and troubleshoot all shipping problems reported by all customers.
• Participate in process development & improvement teams and employee events team. • Assist in training new associates, interns and temporary personnel.
BUDGET RENT A CAR HAWAII, Honolulu, Hawaii
Regional Customer Service Trainer, April 1992-May 1995
• Provide administrative support for Regional Training Manager.
• Conduct training for new-hired Courtesy Bus Drivers, Customer Service Agents and Customer Sales Representatives.
• Interface with internal and external customers to identify and resolve problems.
• Conduct Orientation for all new-hired Oahu employees.
• Work with management to determine training needs and perform all related administrative tasks: scheduling, preparation of training materials, travel arrangements, reconciliation of expense reports and employee evaluations.
• Compose, print and distribute instructional, promotional and process update memos. Fleet Administrative Assistant, April 1989-April 1992
• Assist the Regional Director of Fleet in all clerical functions related to the acquisition, maintenance, sales and shipping of the statewide car rental fleet.
• Assist General Island Managers in tracking all in-bound and out-bound vehicles shipments via Young Brothers, Matson and Sea-Land shipping companies.
• Assist fleet personnel and vendors in shipping out-bound vehicles. Coordinate delivery, inspections, reserve cargo space and prepare all shipping documents.
• Develop and maintain spreadsheets used to track all vehicles from car rental fleet. Accounts Receivable Clerk, 1988-1989
• Answer customer's telephone and written inquiries regarding car rental contract payments. • Reconcile credit card charges, apply payments received to outstanding accounts, prepare bank deposit, reconcile general ledger accounts and prepare month-end reports.
CALIFORNIA GENERAL MORTGAGE, National City, California Administrative Assistant, 1987-1988
• Responsible for all data entry transferring all manual bank foreclosure records to a computerized system. Prepared manual and automated month-end/year-end reports for accuracy comparisons. Prepared month-end/year-end foreclosure reports and special reporting as requested. Foreclosure Clerk, 1986-1987
• Perform all clerical and legal duties related to h o m e foreclosures. Service and assist home owner throughout the foreclosure process. Assist the bank in the event of property foreclosure sales.
ROHR INDUSTRIES, INC., Chula Vista, California
All positions were promoted within the Health Care Department, responsible for the administration of the company Medical, Dental, Retirement and Pension Plans. Reports Specialist, 1983-1986
• Design and generate computer reports used by the Employee Benefits Department and union negotiating teams using MRCS (in-house) programming language.
• C o n d u c t d e p a r t m e n t c o m p u t e r training. Medical/Dental Claims Processor, 1979-1983
• Determine benefits eligibility and generate reimbursement checks and benefits statements via computerized claims processing system. Assist customers in filing claims and understanding benefits.
Data Entry Clerk, 1978-1979
• In-put and maintain all employees and dependants medical and dental histories into computer data base.
EDUCATION
Mar Vista High School, Imperial Beach, CA. Graduated 1978. Coleman Business College, San Diego, CA. Certified Data Entry Specialist
REFERENCES
Professional and personal references provided on request.
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