C-Suite Operations Executive Airports & Hospitality

SERGE SERI

C-Suite Operations Executive Airport & Multi-Unit Enterprise Operations

*.****@*******.*** +1-862-***-**** Abingdon, MD LinkedIn Operations executive with 20+ years of progressive leadership across airport concessions, multi-unit hospitality, and highly regulated transportation environments. Proven ability to scale complex operations, lead large union and non-union workforces, optimize P&L performance, and maintain strict regulatory compliance across multi-state portfolios. Recognized for stabilizing high-risk locations, driving margin improvement, and building leadership depth to sustain long-term operational resilience.

CORE COMPETENCIES

Operations & P&L Ownership Airport & Transportation Operations Multi-Unit Leadership

Revenue Optimization Labor Relations & Union Compliance Capital Planning

Regulatory & Safety Compliance Cost Controls & Margin Expansion Talent Development WORK EXPERIENCE

OTG Management United States

Airport Director January 2023 – Present

Lead full-scale airport operations for a complex, multi-concept concession portfolio, overseeing financial performance, workforce management, regulatory compliance, and guest experience in a high-volume transportation environment. Serve as senior operating leader accountable for aligning daily execution with corporate performance targets, airport authority requirements, and brand standards.

• Direct end-to-end operations for a $25M+ annual revenue airport portfolio, maintaining consistent service delivery across food, beverage, and retail concepts.

• Lead a workforce of 300+ employees, balancing labor optimization, union compliance, and operational continuity across peak and off-peak traffic cycles.

• Improved operating margins through disciplined labor forecasting, vendor coordination, and standardized operating controls.

• Enforced strict compliance with federal, state, and airport authority regulations, sustaining audit-ready operations with zero critical violations.

• Oversaw capital readiness and preventive maintenance programs, minimizing equipment downtime and operational disruptions.

• Partnered with airport authorities, corporate leadership, and brand partners to support operational expansions and facility upgrades.

• Developed on-site leadership capability, strengthening bench strength and reducing management turnover across key units.

OTG Management Aberdeen, MD / Newark, NJ

Director of Operations November 2018 – January 2023 Provided executive oversight for a multi-state airport operations portfolio, holding full accountability for P&L performance, labor strategy, compliance, and leadership development. Frequently deployed as a senior operator to stabilize underperforming locations and lead complex operational transitions.

• Oversaw 30+ airport locations across multiple states, managing portfolios exceeding $40M in annual revenue.

• Reduced controllable operating expenses through tighter labor modeling, improved procurement discipline, and enhanced cash-handling governance.

• Led workforce planning and performance management for 1,000+ employees, balancing productivity, compliance, and service quality.

• Served as executive sponsor for regulatory, health, and labor audits, maintaining consistent compliance across jurisdictions.

• Designed standardized operating and reporting frameworks that improved executive visibility into financial and operational performance.

• Deployed as interim operations leader across high-risk locations, restoring stability within compressed timeframes.

• Mentored and promoted high-potential managers into senior leadership roles, strengthening succession coverage across the portfolio.

OTG Management Multiple Airports: ORD, IND, MD

Interim Director of Operations Apr 2018 – Nov 2018

• Stabilized high-risk airport locations during executive transitions, restoring operational continuity within 90 days while maintaining full regulatory and brand compliance.

• Executed rapid workforce realignments, reducing labor variance by 12–15% while preserving guest satisfaction metrics.

• Re-established financial governance, eliminating reporting backlogs and restoring executive visibility across interim portfolios.

OTG Management Newark International Airport (EWR) New Jersey Concourse Manager / Multi-Unit Concept Manager Mar 2016 – Apr 2018

• Oversaw 8–12 concurrent restaurant concepts within Newark International Airport, supervising multi-brand execution, staffing models, and operational readiness.

• Improved same-store sales by 9.4% through schedule optimization, promotion alignment, and service-flow redesign during peak traffic windows.

• Coordinated payroll, vendor verification, and inventory controls, sustaining audit-ready compliance across all assigned units.

Marriott Hotels — Newark International Airport New Jersey Assistant Manager Jan 2010 – Mar 2014

• Supported hotel and food service operations in a high-volume airport environment, managing staff performance, guest recovery, and daily financial controls.

• Contributed to sustained guest satisfaction scores above brand benchmarks through service recovery protocols and leadership coaching.

Delaware North / Independent Concepts USA

General Manager & Assistant Manager 2004 - 2010

• Progressed from frontline leadership into full unit management, gaining early expertise in P&L ownership, labor forecasting, compliance, and guest experience delivery. EDUCATION

Bachelor’s Degree, Aviation/Airway Management & Operation Liberty University Virginia 2024 - 2026

Bachelor's degree in Aviation/Airway Management

Mercer County Community College NJ 2006 – 2008

Associate of Science, Electrical & Electronics Engineering Essex County College Newark, New Jersey 2006 - 2008 CERTIFICATES

• Performance-Based Hiring

LANGUAGES

English (Full Professional) French (Full Professional)

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