Title Insurance Processing Manager Seeking Growth Opportunities
Resume:
GABRIELLE ROEDIGER
PROFESSIONAL SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Works quickly and accurately to perform diverse production functions and achieve targets. Dependable and industrious with superior work ethic and dedication to quality.
EXPERIENCE
Title Insurance Processing Manager, 03/2021 - Current Pocono Area Abstract - Wilkes Barre, PA
CONTACT
Address: Plains, PA 18702
Phone: +1-610-***-****
Email: *****************@*****.***
SKILLS
Researched and verified the accuracy of documentation such as property title records, property ownership, public records, deeds, leases, surveys, contracts, and agreements needed to produce a clear title
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• Managed multiple tasks to meet project deadlines. Entered and submitted title and loan documents into software programs to track applicant's progress
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Collaborated with pre-processor to verify completion of items, settlement processor or paralegal to confirm accuracy of settlement figures, and post-closing agent to ensure proper transaction recording and resolution of outstanding issues
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Worked with title examiner and underwriter to prepare title insurance policy and binders and title commitments, and with loan closer to prepare HUD-1 real estate settlement statements
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Ensured compliance with closing instructions and coordinated with loan officer, mortgage loan processor, and underwriter to satisfy all underwriting commitments
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Supported title officers by performing essential administrative duties, including clerical tasks and data entry
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Cross-trained existing employees to maximize team agility and performance.
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Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
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Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
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Documentation and records
management
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• Title research
• Document verification
• Software administration
• Effective communication
• Crisis and conflict resolution
• Mental health support
• Behavioral intervention strategies
• Applied behavior analysis
Critical thinking and decision-
making
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• Patient observation and care
• Family support services
• ADL assistance
• Heartsaver CPR AED certified
Rapport building and
communication
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• Care coordination and planning
Medication administration and
nursing
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Laboratory and vital signs
experience
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Behavioral Health Technician, 03/2024 - 10/2024
Children's Service Center - Wilkes-Barre, Pennsylvania Controlled Substance Pharmaceutical Returns Processor, 01/2023 - 02/2024
CompleteRx - Wilkes-Barre, Pennsylvania
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
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• Completed 40 Hours RBT Training
Provided direct client care in 1:1 settings utilizing a combination of intensive teaching and natural environment training arrangements.
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Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
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Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
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Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
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Built and maintained positive staff relationships to promote teamwork and better serve clients.
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Followed the prescribed behavioral skill acquisition and behavior reduction protocols.
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• Collected, recorded and summarized data on observable client behavior. Assisted with parent and caregiver training in line with client's individualized treatment and behavior reduction protocols.
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Effectively communicated with parents and caregivers regarding client progress as instructed by the BCBA
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Utilized safe and appropriate handling procedures when working with clients.
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• Maintained client confidentiality.
Assisted BCBAs with skill acquisition and behavior reduction assessments.
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• Maintained a clean, safe, and organized work and therapy environment. Collaborated with client to address their specific needs and goals during therapy sessions., parents and caregivers, teachers, and outside professionals
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Maintained and acquired technical knowledge by attending required trainings.
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Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
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Managed controlled substance inventory, overseeing compliance with regulations and optimizing workflow for associated activities
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• Maintained accurate records of pharmaceutical returns for destruction, ensuring compliance with regulatory requirements across all applicable databases
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• EMR systems proficiency
Real estate processing and notary
public skills
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Workflow coordination and
scheduling
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• Team collaboration
• Problem solving
• Epic
• Medical terminology
• HIPAA
• EMR systems
• Hospital experience
• Vital signs
• Pediatrics
• Nursing
• Customer service
• Google Suite
• Phlebotomy
• Clerical experience
• Documentation review
• Laboratory experience
• Typing
• Communication skills
Discharge Phone Call Specialist, 01/2019 - 12/2021 St. Luke's University Health Network - Stroudsburg, Pennsylvania PCA (Patient Care Assistant), 12/2017 - 12/2021
St. Luke's University Health Network - Stroudsburg, Pennsylvania
• Met DEA reporting and compliance requirements for controlled drug Reverse Distribution and/or destruction and transfer of custody
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• Maintained training to assure compliance with applicable DEA regulations
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• • Filled new and replacement orders for our pharmaceutical programs
• • Received inbound pharmaceutical shipments and check in
• Oversaw management of pharmaceutical inventory, tracking supplies and completing excel documentation to support efficient operations.
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• Supported efforts towards an excellent level of customer satisfaction through active follow up and account management
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• • Kept active customer relations management for pharmaceutical waste Supported patients post-discharge in their transition from an acute care setting to self-management of their condition at home for patient safety
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Facilitated care management for high-risk patients, coordinating provider visits and addressing resource needs to enhance team-based care.
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Enacted patient education of their condition, strategies for successfully managing their health for improved outcomes, utilization of motivational interviewing to help initiate healthful behavior change.
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Enabled access to appropriate outpatient care modalities for ongoing management, ensuring continuity of care.
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Enhanced patient experience and quality outcomes by addressing healthcare disparities, contributing to reduced readmissions and inappropriate emergency visits.
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• Vital signs, Intake and output measurements.
• EKGs, Glucometry, Phlebotomy, Specimen collection.
• Performed clinical procedures within scope of practice Executed treatment plans and facilitated functions to enhance patient satisfaction.
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Performed Conducted one-on-one patient observations to ensure safety and well-being. as assigned.
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Accepted responsibility for providing safe, appropriate, quality patient care.
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• Communicated changes in patients' conditions.
Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
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Maintained inventory of unit supplies and maintained a clean, orderly environment.
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Cultivated relationships with patients' families to provide timely updates on progress and collaboratively address concerns.
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Pediatric Medical Assistant, 02/2020 - 10/2021
St. Luke's Physician Group - Wind Gap, Pennsylvania Provided emotional support to patients and families during difficult times, fostering trust and rapport.
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Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
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Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
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Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
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Utilized de-escalation techniques to manage challenging behaviors in dementia patients, fostering a calm atmosphere within the care setting.
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• Assisted in orienting and educating new staff.
• Answered patient and visitor inquiries.
Performed patient related clerical duties, including unit statistics, manuals, logs, transcribing orders and entering patient charges accurately.
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• Documentation for all assigned responsibilities. Demonstrated the responsibility in meeting hospital and nursing department personnel standards.
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Prepared patients for examination and escorted them into the exam room, which included taking height, weight, and vital signs; updating the medication list; documenting allergies; recording personal, family, and social history; inquiring about smoking status; and obtaining the reason for the visit.
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• Gave injections or immunizations within State guidelines. Conducted pre-visit planning by reviewing and updating the patient's medical record prior to the appointment with recent test results and correspondence and determined needed services by conferring with the provider.
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Coordinated with providers and Care Team on hospital discharges, Emergency Department visits, and specialist referrals, ensuring continuity of care and effective patient education on chronic conditions and disease management.
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Completed pre-charting of all value based pieces up to five days prior to patient's appointment.
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Provided patient care services, including cleaning exam rooms, maintaining clinical supplies, and cleaning and autoclaving contaminated instruments.
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• Communicated important updates to Care Team regarding patient status
• Assisted in capturing demographic information.
Participated in departmental meetings and collaborated with team members to identify and resolve procedural issues, leading to improved operational practices.
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Kept responsible to dispose Bio-Hazardous waste and regular waste per practice protocol.
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EDUCATION
Associate Degree in Nursing, RN Nursing, 04/2022
St Lukes Hospital School of Nursing - Bethlehem, PA Florida Certified Adjuster Pre-Licensing
Adjuster Pro
Our Florida Certified Adjuster Pre-Licensing course fulfills the Florida Department of Financial Services prerequisites for the following insurance adjuster license types:
ACCOMPLISHMENTS
40 Hour Adjuster Pre-Licensing Course - preparing to take examination
• 40 Hours RBT Training
• CPR/First Aid Certified
• Experience with multiple cultures
CERTIFICATIONS
ACCOMPLISHMENTS
Maintained vaccine temperature logs, inventory and ordering of medical supplies (i.e.: vaccines, medications), disposing of expired sample medication, and stocking rooms to set par levels.
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Performed other administrative tasks (e.g. check-in and check-out functions, opening and closing office procedures, etc...) as needed.
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Presented suggestions for process improvements to Practice Managers and Providers, contributing to enhanced operational efficiency and patient care.
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Actively participated in maintaining and/or improving quality improvement initiatives.
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• Specialized in Mental Health, and Pediatrics
• Completed Preceptorship at a Pediatric Mental Health Facility
• 6-20 Resident Adjuster
• 7-20 Nonresident Adjuster
70-20 Designated Home State License (for adjusters from non-licensing states)
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• 3-20 Public Adjuster and 30-20 Public Adjuster Apprentice (Step one)
• BLS Certification
• Notary Public
• Phlebotomy Trained
• Google Workspace Trained
Contact this candidate