Hospitality Professional with Leadership Experience

Katie L. DeBrabander

**********@*******.*** 586-***-****

***** ****** **** ***. ***** Clair Shores, MI. 49081

PROFESSIONAL SUMMARY

Customer-oriented with 19 years of experience in hospitality. Seeking a long-term opportunity where I can leverage my diverse managerial experience continuing to build rapport with team members and guests, manage operations and improve the profits.

EDUCATION

Madonna University, Livonia, MI

Bachelor of Science in Hospitality Management and Minor in Business Administration

EXPERIENCE

Bartender/Key Holder (MOD), Crank’s Bar and Grill, St. Clair Shores, MI April 2016-Current

●Adapt to changing situations by demonstrating the ability to reset priorities based on the Club House and golfers needs

●Developed successful relationships with golfers, creating loyalty with leagues

●Utilize organizational, time-management, and problem resolution skills in a fast-paced, dynamic environment

●Maintain full knowledge of bar and menu items and make recommendations

●Carefully follow safety and sanitation policies handling food and beverages

●Train new bartenders on all aspects of the job from drink preparation to building valuable customer relationship and selling techniques

●Manage opening and closing duties, including consistent and accurate replenishment of the bar, and reconciliation of the cash drawer

●Ensuring guests are served alcoholic beverages responsibly and monitoring the consumption accordingly while ensuring they are provided with a positive experience and a reason to return

Assistant Manager, Crowne Plaza, Detroit, MI September 2016-March 2017

●Oversaw efficient working of all Front Desk related activities and ensured proper workflow

●Ensured compliance to all department policies and procedures

●Greeted guests and answered questions in a friendly manner, proactively offered assistance and provided accurate and timely information, made product/service recommendations and accommodated special requests

Server, Bentley’s Roadhouse, Harrison Township, MI June 2015-April 2016

●Provided incredible customer service by creating a positive and energetic atmosphere at every table; served guests in a courteous, attentive and efficient manner when maintaining tables, placing orders and collecting payments

●Followed regulations for checking guest identification to ensure legal drinking age and no alcohol is being served to minors

●Skillfully anticipated and addressed customers service needs

Guest Service Agent, MotorCity Casino Hotel, Detroit, MI February 2014-May 2015

Chalet Captain, Andiamo’s Catering and Events, Detroit Grand Prix, Detroit, MI June 2013

Server, Royal Park Hotel, Rochester, MI May 2011-August 2011

Intern, Walt Disney World, Orlando, FL February 2012-August 2012

Manager, Bartender, Server, Chili’s Grill and Bar, Sterling Heights, MI June 2009- February 2014

Hostess/Server, Uno Chicago Bar and Grill, Sterling Heights, MI January 2003- June 2009

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