Data Entry and Administrative Specialist Resume

SHANNON WHITE

* ********** **, ***** *****, AR **715 ꞏ 479-***-****

*************@*****.***

https://www.linkedin.com/in/shannon-white-1bb067129/ SUMMARY

Highly dependable and ethical administrative manager who has demonstrated operational efficiency, time management, attention to detail, and enhanced office management by providing executive support in workflow optimization techniques that boost productivity, reduce labor, and uphold business integrity. Recognized for exemplary customer service, communication, and team collaboration with expertise in project management and process improvement. Outstanding ability to manage multiple tasks, prioritize work efficiently, and quickly adapt to different processes and objectives. Performance-oriented with an in-depth understanding of advanced organizational skills as well as experience overseeing and managing employees successfully. SKILLS

ꞏ Records/Office Management

ꞏ Project Management

ꞏ Scheduling Management

ꞏ Accounts Payable & Receivable

ꞏ Computer systems expertise

ꞏ Attention to Detail

ꞏ Data Analysis and Research

ꞏ Team Leadership

ꞏ Payroll Administration

ꞏ Database Administration

ꞏ Data Entry/Typing (70+ wpm)

ꞏ Bookkeeping

ꞏ Administration and Operations

ꞏ Policy Development

ꞏ Workflow Optimization

WORK HISTORY

BARNES VENTURES (Remote part-time position-company sold) Sep 2024 – Oct 2025 Bookkeeper

ꞏ Performed bookkeeping duties on multiple accounts by entering invoices in Quickbooks Online and reconciling to the appropriate bank accounts.

ꞏ Provided weekly report of missing employee receipts to the CEO. ꞏ Experience working remotely.

WALMART HOME OFFICE (via Robert Half) Jul 2024 - Sep 2024 Data Entry Clerk

ꞏ Reviewed customer data for discrepancies and resolved errors in the proper database systems. ꞏ Consolidated duplicate records per standard protocols. ꞏ Maintained confidentiality of all personal and financial information at all times and in accordance with HIPAA regulations.

ROGERS POLICE DEPARTMENT (Retired) Jun 1990 - Jul 2024 Records Supervisor/Office Manager

ꞏ Enhanced executive productivity by responding to communications, efficiently managing schedules, creating presentations, coordinating deadlines, preparing reports, and overseeing a wide variety of essential functions. ꞏ Served as the point of contact and liaison between executives and internal/external partners fostering positive relationships and efficient customer service.

ꞏ Lead meetings, tracked special projects, and assisted with operational planning to ensure timely completion. ꞏ Ensured excellent customer service to the public while following extensive state and local statutes adhering to proper privacy regulations.

ꞏ Maintained strict confidentiality and professionalism in handling all aspects of personal, business, and employee information.

ꞏ Established/updated protocols and communicated changes to appropriate audiences. ꞏ Assisted in the development of policies ensuring compliance with local, state, and federal regulations. ꞏ Managed numerous projects - researched, setup, tested, and implemented software programs for the department, such as DigiTicket, New World CAD, Mobile and Records, Lawman, NextRequest, eCrash, etc. ꞏ Coordinated with IT personnel on system upgrades and troubleshooting issues related to records management software applications.

ꞏ Maintained proper system access and permissions in computer systems for department employees. ꞏ Created a Forms Management system including creating, updating, and tracking versions of all forms. ꞏ Improved office operations and increased productivity by automating case, accident, and ticket entries reducing data entry time by 50%.

ꞏ Reduced manual filing time by 85% by creating an electronic scanning/review system for files. ꞏ Conducted regular audits of the records system to identify discrepancies and implement corrective measures. ꞏ Managed the secure destruction of records in line with applicable retention schedules. ꞏ Hired, developed, and trained staff, established and monitored goals, and conducted performance reviews. ꞏ Proficient in numerous computer systems, such as Microsoft Office Suite, Google Workspace, Adobe Acrobat Professional, ServicePlus, PowerDMS, CivicPlus, emPerform, New World, MOVE, UDE, iResults, Lexis Nexis, GoToAssist, etc.

ꞏ Experience working remotely – assisted leadership, triaged computer issues, completed assignments, approved payroll, etc.

EDUCATION

American Business College

Computer Software Specialist

Fayetteville, AR

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