Child Care & Administrative Support Specialist

JOIA SANGS

**** **** ****** ****** # * Chicago, IL 60644 872-***-**** ***********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with experience meeting deadlines. Capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintain courteous and professional working relationships with employees at all levels of the organization. Follow policies, procedures, and guidelines to assure consistent quality.

Regarded as a natural people person with strong interpersonal communication skills.

Attention to detail balanced by an equally strong view of the larger goal.

Manage time and priorities in multi-task environments.

Microsoft Office Applications – Word.

CERTIFICATION

CDA National Credentialing Program Child Development Associate

KEY QUALIFICATIONS

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance

Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management

Medicare / Medicaid Government Payers Third Party Payers Introduction to CPT & ICD-10 Coding

Medical Billing Medical Office Medical Administrative Patient Registration Data Entry

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2025

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL WORK EXPERIENCE

West Austin Development Center – Chicago, IL 05/2023 – Present

Childcare Provider

Ensure high priority of health and safety of the children.

Establish appropriate limits to provide a fun, safe, and positive experience.

Document and maintain records of daily activities.

Set a positive example in conduct and maintain safety and cleanliness of the establishment.

Communicate with parents or guardians regarding daily activities, behaviors, and related issues.

SCR Medical Transport – Chicago, IL 09/2024 – 03/2025

Call Center Agent

Provided customer service and scheduling for medical transport through the Pace Suburban Bus Service.

Handled a high volume of inbound and outbound calls, met or exceeded 200 calls per day.

Coordinated bus schedules, routes, fares, ADA paratransit services, complaints, and other inquiries.

Child Link – Chicago, IL 02/2019 – 05/2022

Child Welfare TLP

Provided support for young girls in foster care in a transitional living program.

Assisted youth with every day living tasks such as preparing meals, cleaning, scheduling doctor appointments.

Engaged positively with clients and worked on goal setting and overcoming obstacles.

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