Customer Experience Support Specialist Resume

TABETHA SHEAVER

COO EOS Integrator Operational Leader

Eureka, MO 314-***-**** *******@**************.***

PROFESSIONAL SUMMARY

COO and EOS Integrator with 15+ years of experience stabilizing, scaling, and driving execution inside complex organizations. Combines deep operational experience with the ability to step into ambiguity, make hard tradeoff decisions, and translate strategy into predictable results across manufacturing, technology, and professional services. Trusted by founders to bring order, accountability, and traction.

CORE COMPETENCIES

• Operational Leadership & Integration • EOS / Traction Implementation

• P&L Ownership & Financial Stewardship • Revenue Growth & Margin Improvement

• KPI Development & Scorecards • Process Optimization & Documentation

• Cross-Functional Team Leadership • Change Management & Adoption

• Strategic Planning & Execution • Organizational Scaling

• Customer-Centric Operations • Continuous Improvement

PROFESSIONAL EXPERIENCE

SYSTEMS GRAPHICS, INC. St. Louis, MO

Chief Operating Officer 2024–Present

Lead operations for a $5M label manufacturing business, owning execution across production, quality, safety, customer service, and finance

Implement EOS to establish clear priorities, scorecards, and leadership accountability

Drive margin improvement through labor efficiency, scheduling discipline, and waste reduction

Lead safety, compliance, and quality systems, including OSHA-aligned training and documented processes

Partner with sales to protect customer commitments and improve account penetration

Guide restructuring, capacity decisions, and cost containment during volatile demand cycles

Serve as integrator between vision and execution to ensure priorities translate into action

PLUS DELTA 314 (EOS Worldwide) St. Louis, MO

Franchise Owner & Professional EOS Implementor 2017–Present

• Implement EOS (Entrepreneurial Operating System) for entrepreneurial leadership teams, enabling clarity, accountability, and execution discipline

• Facilitate leadership teams through Vision, Traction, and Healthy components of EOS, including scorecards, Rocks, L10 meetings, and accountability charts

• Serve as integrator and trusted advisor to founders and executive teams navigating growth, complexity, and organizational change

TRELUS St. Louis, MO

Chief Operating Officer & Co-Founder 2018–2022

• Built and scaled operating models for multiple early-stage businesses focused on growth, exit, and legacy planning

• Designed and implemented go-to-market strategies, pricing models, and sales processes

• Led product development, marketing strategy, and operational execution

• Established leadership rhythms, KPIs, and accountability systems to support sustainable scale

CLOUD NINE SOLUTIONS (PA Group Company) St. Louis, MO

Chief Executive Officer 2017–2018

• Held full P&L responsibility and set strategic direction for a Dynamics CRM consulting and software organization

• Increased annual revenue from $1.0M to $2.2M within first year as CEO

• Improved profit margins from 6% to 12.5% through operational discipline and pricing strategy

• Shifted organizational culture from technical delivery to customer-centric execution

• Led global alignment of U.S. and Italian operations

• Secured multi-year enterprise and public-sector contracts, including Tennessee Valley Authority and InvestAtlanta

CRM Practice Manager 2016–2017

• Re-architected delivery and project methodologies to support scalable growth

• Improved utilization rates, delivery consistency, and profitability

• Developed standardized processes, risk management practices, and training frameworks

COVENANT TECHNOLOGY PARTNERS St. Louis, MO

CRM Practice Manager, Project Portfolio Manager & Marketing Manager 2014–2016

• Led Dynamics CRM practice with responsibility for delivery, staffing, and performance across teams of 8–35

• Grew CRM practice revenue by 140% while maintaining a 55% billable rate

• Increased year-over-year profitability by 24% through improved portfolio management and marketing strategy

• Selected as the only Missouri practice for Microsoft’s pilot partner development program

• Led global change management initiative supporting Peabody Energy’s Office 365 deployment, driving user adoption across a large, distributed organization

WORKFLOW ONE (Acquired by Standard Register) St. Louis, MO

Program Manager 2008–2014

• Managed enterprise client programs for UniGroup and Bosch

• Designed business process workflows, estimating standards, and operational templates

• Led teams of up to 20 personnel across print, eCommerce, and inventory management initiatives

EARLIER EXPERIENCE

Standard Register (now Taylor Communications) – Senior Client Care Project Manager

Top Graphics – New Business Development Consultant

Color Associates (Group360) – Team Lead, Packaging

CERTIFICATIONS

• Project Management Professional (PMP) • Professional EOS Implementor

• Microsoft Dynamics CRM Sales Certification • Certified Change Management Professional

EDUCATION

Bachelor of Science, Graphic Art Technology Management

University of Central Missouri

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