Seasoned Procurement & Operations Leader, MCIPS

SUMMARY

Procurement Supply Chain Management Operations Management Customer Service

A highly accomplished and results-oriented professional with over 15 years of progressive experience in strategic procurement, customer service, supply chain management, and logistics. My expertise includes providing oversight on all procurement activities, ensuring compliance with the Public Procurement Act, Regulations, and other statutory requirements. I have a proven track record of managing the full procure-to-pay cycle, leading complex negotiations, and executing strategic sourcing initiatives. I excel at developing and implementing procurement strategies, as well as managing tender processes for large-scale projects. My experience also includes financial planning, budget management, and risk assessment and mitigation. I am a Full Member of the Chartered Institute of Procurement & Supply (MCIPS), a status that denotes advanced professionalism and expertise in global procurement and supply chain management. I hold a Master of Science in Logistics & Supply Chain Management, aligning perfectly with the academic qualifications and professional experience requirements. Currently a key part of the management team at Leading Edge Markets

(LEMS), leveraging advanced skills acquired as an Alumna of the prestigious Stanford University Seed Transformation Program in process optimisation, value proposition, financial reconciliation, and system integrity to achieve strategic objectives within a business environment.

1. Procurement & Contracting:

Development and implementation of procurement and strategies,, Management of procurement processes and Oversight (RFQ, ITB, RFP), Contract negotiation and management, Strategic sourcing and e-procurement tools, E-sourcing, Supplier relationship management, Vendor and Product selection, Payment terms and conditions, Supplier Roster Management, Supply-market intelligence and analysis, Procurement governance and Compliance, Procurement policies, rules, regulations and procedures and Full Tender Process (vetting, evaluation, contracting, tender participation).

2. Financial & Risk Management:

Budget management and financial planning, Risk identification, Hedging, Cost reduction and saving strategies, Risk assessment and mitigation, Financial Reconciliation and spend analysis, Internal control systems, CAPEX and OPEX budget planning. Internal Control Mechanisms, Compliance monitoring

3. Team Management & Leadership:

Team leadership and management, Performance management, Coaching and mentoring, Training and development, Recruitment and onboarding, Delegation, Conflict resolution, Communication, Motivating others, and Stakeholder management 4. Operations & Logistics:

Inventory control and optimisation, Transport and fleet management, Logistics Management, Order processing, Customs Procedures and freight management, Warehouse management, Supply chain management, Contract finalisation and issuance, Asset Management and Decommissioning, and Distribution support, planning and Execution. 5. Reporting & Analysis:

Performance monitoring and KPI tracking, Report preparation and presentation, Data gathering, evaluation, analysis and report generation, Project audit reports and Trend analysis.

6. General Skills:

Communication and interpersonal skills, Policy and procedure development, Strategic planning and analysis, Negotiation and persuasion, Problem-solving and conflict management, Compliance with industry standard, T24 Banking System, Proficient in ERP Systems -Sage 200, SAP ARIBA, Embrace Auto Procurement & Sage 300-HR, CRM system, Emotional intelligence, Resilience and SHEQ compliance and Audit Response Leading Edge Markets Gaborone January 2024 – Current Employer Procurement Manager

This position has effectively showcased my leadership skills, enabling me to foster a team, establish a procurement department, and navigate the international/global supply chain of medical consumables and devices while managing time differences and language barriers. I expertly execute the following;

• Manages the procurement department and processes, supplier relationship management, tendering, purchasing, freight forwarding, and warehouse management, including stock worth P7,000,000.00.

• Manages and harmonises international procurement activities and global sourcing for medical consumables and devices, effectively addressing multi-country logistics, time differences, and compliance in the international supply chain

• Led the development, review, and recommendation of new procurement policies and a compliance manual, implementing internal control systems and frameworks to align global sourcing with best practices Wendy Taboka Tshuma (MCIPS)

+267-******** ********@*****.*** Block 10, Gaborone https://www.linkedin.com/in/wendy-taboka-tshuma-9860ab228/ Competencies and Skills

Professional Experience

• Provides professional opinions to the Managing Director on procurement matters, ensuring compliance with procurement services contracts and agreements.

• Researches and keeps abreast of industry trends, identifying and recommending best practices for continuous improvement and competitive advantage.

• Monitors and reports on expenditures against the approved Procurement budget, ensuring financial accountability and explaining variances.

• Analyses procurement data, conducts spend analysis, and tracks key metrics and KPIs to optimise workflows and reduce costs.

• Prepares monthly and quarterly reports for presentation to the Managing Director, ensuring timely and accurate communication of procurement performance.

• Evaluates the performance of logistics service providers, manufacturers, and contractors, recommending alternative suppliers to improve service quality and cost-efficiency.

• Provides authoritative oversight on all procurement activities, ensuring meticulous compliance with the Public Procurement Act and statutory regulations.

• Guides the management of tenders and builds capacity in specialist tendering services to ensure the effective acquisition of goods and services.

• Contributes to the standardisation and control of procurement processes by reviewing and establishing solicitation documents for complex, high-value project procurements.

• Organises and supervises daily activities to ensure the timely completion of customer orders, maintaining high service levels and customer satisfaction.

• Develops and implements risk mitigation strategies, minimising potential disruptions and safeguarding supply chain integrity.

• Ensures proper storage and handling of stock, preventing damage and facilitating smooth transfers during relocations.

• Manages incoming, current, and outgoing stock, forecasting demand and arranging for obsolete or surplus stock disposal.

• Coordinates annual stock taking, recommending write-offs, managing non-moving items, and investigating stock discrepancies to ensure accurate inventory management.

• Supervises stock reconciliation by balancing the physical stock with ledger book records and managing inventory using appropriate approaches such as FIFO, LILO, and FEFO.

• Monitors trends in the logistics industry, keeping abreast of new technologies and methods to ensure the company uses the most up-to-date and efficient practices.

• Manages and controls staff performance by ensuring all staff have individual performance contracts and conducting regular performance reviews.

• Identifies training needs and liaises with the human capital unit to address them, providing technical guidance, coaching, and mentoring to promote staff productivity, engagement, and discipline.

• Ensures compliance with SHE legislation and protocols, maintaining a safe and healthy work environment by following standards and procedures.

• Manages coordination and follow-up on audit activities by promptly addressing issues arising from risk assessments and implementing timely corrective actions, safeguarding supply chain integrity.

• Maintains document control processes for the department and recommends improvements on procurement service delivery processes to enhance service and product quality.

• Set customer service standards, maintaining regular communication with internal departments to identify and address procurement needs.

• Ensures positive relations and solutions to customer challenges, fostering a culture of continuous improvement and high- quality service delivery.

• Engages in recruiting, placing, and onboarding competent staff, promoting a collaborative and high-performing team environment.

AH Interiors Gaborone October 2023 - December 2023 Operations Manager

• Managed the organisation's operational budgets, ensuring efficient resource allocation and cost control.

• Conducted risk assessments and implemented preventive measures, significantly reducing potential risks.

• Managed strategic partnerships with suppliers and vendors, ensuring compliance with the company's needs and demands.

• Assessed market opportunities and conducted tendering processes, successfully securing new business deals.

• Implemented procurement duties, contracts, and inventory management, optimising supply chain efficiency. BBS Bank Limited Gaborone February 2021 – September 2023 Procurement Executive

• Led the strategic revision of the company's procurement strategy to enhance policy compliance in a highly regulated sector, resulting in significant cost reductions and the implementation of internal control mechanisms aligned with international standards.

• Developed, managed, and ensured effective implementation of supply chain management and purchasing functions in accordance with established policies and procedures.

• Negotiated with prospective suppliers regarding the pricing of goods and services.

• Directed and managed the full tender life-cycle, from initial strategic planning to final contract award including providing recommendations to management, ensuring robust governance and delivering optimal value.

• Researched and recommended potential suppliers of materials and/or services for procurement.

• Ensured meticulous compliance with procurement policies and guidelines through rigorous inspection of all procurement documents and oversight of procurement processes.

• Managed end-to-end supply chain operations, achieving notable cost savings through strategic sourcing and skilful negotiation with suppliers, streamlining procurement processes.

• Worked with construction companies, vendors, suppliers, and service providers in the construction of new branches and other office buildings, and managed branch opening projects within set timelines.

• Oversaw physical security functions, ensuring security equipment and systems effectively protected employees, assets, and customers, and ensured the company's property was safe and secure.

• Oversaw property management processes, including the updating and implementation of lease agreements and maintenance of the Company’s properties.

• Directed vehicle use and maintenance, and ensured that internal goods and document delivery and circulation were efficient and timely.

• Fostered strong relationships with key suppliers, negotiating competitive pricing and favourable terms to drive cost efficiencies and improve delivery timelines.

• Contributed significantly to the Procurement Department's annual CAPEX and OPEX budget planning, aligning procurement strategies with financial objectives.

• Organised cross-departmental efforts to complete tender documentation promptly, supporting seamless project execution.

• Performed company asset management roles, from planning to decommissioning.

• Implemented rigorous inventory management processes to maintain accurate stock levels, minimise stock-outs, establish and maintain asset management procedures, and optimise asset utilisation.

• Conducted training sessions for departmental staff on procurement techniques and processes.

• Provided managerial oversight and technical guidance to decentralised operations staff (administration officers) across the head office and multiple branches, ensuring consistent application of procurement policies and internal controls. BBS Bank Limited Francistown January 2019 – January 2021 Customer Service Consultant I (Assistant Manager)

• Managed all supply and procurement matters at the branch, ensuring document accuracy and compliance with company policies.

• Led tender processing and contract management activities, optimising procurement processes effectively.

• Conducted training sessions for departmental staff on procurement techniques, significantly improving departmental procedures and contributing to achieving annual targets.

• Oversaw customer relations management for high-net-worth and mortgage customers, resolving complex queries promptly and maintaining high customer satisfaction.

• Developed the branch's annual operational strategy, including setting targets, organising team-building activities, and conducting SWOT analysis, resulting in improved branch performance and employee engagement.

• Prepared monthly financial reports, reconciliations, and year-end performance reports with actionable recommendations, ensuring financial transparency and accountability.

• Received the 2019 award for best customer service, recognised for enhancing internal and external customer satisfaction.

• Implemented cost-saving measures in daily operations, optimising resources and enhancing operational efficiency. BBS Bank Limited Maun June 2012 – December 2018

Customer Service Consultant II

• Acted as the primary point of contact for customers.

• Supervised tellers and other staff.

• Assumed branch manager responsibilities in the manager's absence.

• Conducted presentations to promote BBS products and services.

• Effectively resolved customer inquiries and complaints, demonstrating strong communication and problem-solving skills

• Consistently met and exceeded sales targets, demonstrating strong negotiation and interpersonal skills.

• Represented BBS bank in stakeholder committees addressing banking fraud, money laundering, and security issues

• Procurement Oversight: Oversaw all branch procurement processes, including tendering, contracts, repairs, inventory, and ordering, ensuring operational efficiency and compliance. BBS Bank Limited Selibe Phikwe December 2009 – May 2012 Bank Teller

• Processed withdrawals and deposits accurately.

• Managed day-to-day office functions.

• Maintained a comprehensive supply database for the branch.

• Administered sales functions, developed pricing schedules, maintained client records, managed branch inventory, and processed order requisitions.

Botswana Telecommunications Corporation Gaborone August 2009 – November 2009 Customer Service Executive

• Credited contract customer accounts accurately.

• Resolved escalated customer concerns effectively.

• Captured and managed customer data, promoting “Be mobile” products.

• Large-Scale Sourcing & Delivery: Successfully delivered a mission-critical government medical device order worth $3,000,000.00 in 2024, demonstrating robust large-scale procurement and distribution support capabilities.

• Process Enhancement & Organisational Reform: Instrumental in establishing a new Procurement Department, effectively simplifying and streamlining procedures, developing a comprehensive learning program, and providing technical guidance to personnel for capacity building, streamlining global sourcing and contract management.

• Policy Compliance & Strategic Advice: Led the strategic revision of the procurement strategy, resulting in enhanced policy compliance in a highly regulated sector and positioning the role as an advisory body on procurement regulations and best practices.

• Stanford University Seed Transformation Alumna: Successfully completed the prestigious program, immediately leveraging advanced skills in process optimisation, value proposition, and system integrity to drive evidence-based decision-making and strategic objective achievement.

• Knowledge Building & Capacity Development: Developed a comprehensive learning program and provided strategic/technical guidance to personnel, successfully building capacity and establishing the function as an advisory body on procurement regulations and best practices.

MCIPS Chartered Institute of Procurement & Supply (CIPS) Current

• Master of Science in Logistics & Supply Chain Management University of Bolton 2023

• Diploma in Procurement and Supply Chartered Institute of Procurement & Supply (CIPS) 2019

• Master of Business Administration National Institute of Business Management 2016

• Bachelor Of Commerce in Strategic Supply Management University Of South Africa (UNISA) 2014

• Diploma In Accounting & Business Studies University of Botswana 2008 English (Proficient) Setswana (Medium) Kalanga (Proficient) Ndebele (Medium) Actively eager to learn French to enhance communication capabilities in a multilateral environment. Referees

1. Mr. Goitsemang Dibonwa

2. Mr. Morekolodi Gaotshabege

3. Mr. Gomolemo Bonosi Gaobotse

BBS Bank Limited BBS Bank Limited BBS Bank Limited P.O. Box 40029, Gaborone P.O. Box 40029, Gaborone P.O. Box 40029, Gaborone Cell: 71584753/3971396 Cell: 73010935/3971396 Cell: 74747801/ 3971396 Email; ********@*****.**.** Email: ***********@*****.*** Email; *********@***.**.** Achievements

Professional Affiliations

Academic Background

Language Skills

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