Bilingual Educator and Customer Service Specialist
Resume:
Jennifer Miller
Bi-lingual-Spanish/ Manager/Super Host
Ewell, MD 21824
***********@*****.***
Professional Summary
Results-driven Bilingual educator with 15+ years of experience in early childhood and special education, specializing in individualized instruction and behavior management. Proven ability to lead diverse classrooms and support students with special needs, utilizing effective communication and curriculum development skills. Experienced in fostering positive learning environments and enhancing student engagement through innovative teaching methods. Committed to leveraging expertise in customer service and education to drive success in bilingual customer service roles. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Floater Teacher
Somerset County Schools-Crisfield, MD
October 2024 to Present
Float between 1st and 5th grade helping children in General education with IEP's. I help to individualize their education so they can reach their best.
Super Host
Smith Island Inn-Ewell, MD
May 2022 to Present
Proud overseer of The Smith Island Inn on historical, Smith Island MD. I maintain all facets of running a popular B&B.
Autism Teacher
SOARING HEIGHTS SCHOOL-Mount Wolf, PA
March 2024 to April 2024
Teach an Autistic class of 8. Grades 3rd to 5th.
Autistic Support Teacher
York City Schools-York, PA
December 2023 to March 2024
Work in a K-2 Autistic support class at Hannah Penn K-8. Work with children on the high to low spectrum. Registered Behavior Technician/ABA Therapist
Pennsylvania Comprehensive Behavioral Health (PCBH)-Red Lion, PA November 2023 to December 2023
Work with children with special needs. I serve my clients in school, home and community. Head Start Teacher
Head Start-York, PA
August 2019 to October 2023
Teach pre-kindergarden. Managed a class of 18. Have 22 years of teaching experience. I'm bi-lingual English/Spanish.
ESL Teacher
York Literacy Council-York, PA
August 2018 to September 2020
Taught students from numerous countries to develop their English skills. Taught beginner to advanced levels.
Store Manager
Westminster Rescue Mission-Westminster, MD
April 2010 to August 2015
Managed Stores for the Westminster Rescue Mission which is a Men's Christian based drug rehabilitation center. I managed clients in a store setting. I taught them how to work an 8 hr day and the functioning of a business. Hopefully to better prepare them for the work world. ESL Teacher
Garrafon Park-Isla Mujeres, QRoo.
May 2005 to October 2006
Had my FM-3 work Visa to teach English and customer service to employees at Garrafon Park. Garrafon Park is a natural reef resort in Isla Mujeres, Mexico. Peace Corps Volunteer
United States-Salcedo, Dominican Republic
July 1997 to November 1999
Worked as a Micro business volunteer. Controlled funds to build a rural school. Fundraised and lived in a Haitian orphanage. Taught ESL.
Special Education Paraprofessional
Education
Business Marketing (Business Administration)
University of Notre Dame of md-Baltimore, MD
January 1994 to July 1997
Associate's degree
Bachelor of Science
Skills
• Verbal communication (child communication methods)
• Technology integration (student motivation techniques)
• Classroom Teaching
• Program evaluation (curriculum development processes)
• Direct instruction
• Project coordination
• Hands-on experiments
• B2B
• Tablets (educational technologies)
• Developmental screenings (student assessment methods)
• Negotiation
• Presentation skills
• Marketing
• Writing skills
• Operations
• Home & community care
• Data collection
• Patient monitoring
• Preschool teaching
• Computer operation
• Applied Behavior Analysis
• Customer service training (staff training program)
• Montessori
• Social-emotional development lessons (early childhood general education)
• Classroom events (communication methods)
• Anecdotal records (student assessment methods)
• Typing
• Interpersonal communication
• Child development instruction
• Presentation software
• Classroom management interventions
• Teaching experience with young children
• Mandated reporting laws
• Client rapport building
• Student-centered approaches (student motivation techniques)
• Project-based learning
• Injury prevention (early childhood general education)
• Interactive whiteboards (educational technologies)
• Teaching
• Human resources
• Team development
• Language learning applications
• Early childhood education
• Project-based lessons (early childhood general education)
• Collaboration with specialists (early childhood general education)
• Fluent
• Play-based instruction
• Positive reinforcement (classroom management strategies)
• Senior care
• Tutoring
• Technical sales
• Working with people with disabilities
• Inclusion practices (early childhood general education)
• Encouraging independence (student motivation techniques)
• Special Education
• IEP
• Early childhood general education teaching experience - Early childhood general education teaching experience (More than 5 years)
• Creative Curriculum (teaching methods)
• Classroom behavior management
• Multiple disabilities (early childhood general education)
• Custodial experience
• Creative development (child development components)
• Internet resources (educational technologies)
• Specific learning disabilities (early childhood general education)
• Constructive feedback (student motivation techniques)
• Communication skills
• Data analysis tools (AI classroom tools)
• Microsoft Excel
• Content creation tools (AI classroom tools)
• Physical development (child development components)
• Automated grading systems
• Facebook Advertising
• Store management
• Social media groups (communication methods)
• Consistent routines (classroom management strategies)
• Contract management
• Classroom experience
• B2B sales
• Cooking
• Work ethic
• Experience working with students
• Working with families with children
• Computer literacy
• Parent-teacher conferences (communication methods)
• Nonverbal communication (child communication methods)
• Sales team management
• Team training
• Experience with Children
• Curriculum development
• Dramatic play (creative arts teaching)
• Storytelling (creative arts teaching)
• Interactive activities lessons (early childhood general education)
• Parent communication
• Customer relationship building
• Project stakeholder communication
• Analysis skills
• Classroom management
• Engaging lesson design (student motivation techniques)
• Filing
• Personalized learning tools
• Creative writing (creative arts teaching)
• Movement activities (creative arts teaching)
• Spanish
• Unit planning (curriculum development processes)
• Numeracy-focused lessons (early childhood general education)
• Microsoft Access
• Literacy-focused lessons (early childhood general education)
• Assessing student portfolios
• Outside sales
• Crisis intervention
• Behavioral Therapy
• Windows
• Research
• Project management
• OSHA
• Personalized learning implementation
• Zoom
• Administrative experience
• Goal setting (student motivation techniques)
• Art projects (creative arts teaching)
• Call center experience
• LMS
• Newsletters (communication methods)
• Emergency procedures (early childhood education)
• Hygiene practices (early childhood general education)
• Customer support experience within healthcare industry
• Personal care home
• Appointment scheduling
• First aid
• Organizational skills
• Word processing
• Home care
• Lesson planning
• Collaborative learning
• Project monitoring
• Setting clear expectations
• Game-based learning instructional method
• Customer service
• Behavioral Health
• Policy & process development
• interactive learning modules
• Childcare
• CRM software
• Behavior management
• Consultative selling
• Documentation review
• Attention to detail
• Time management
• Supervising experience
• Microsoft Office
• Managing customer accounts
• Sales strategy
• Serving
• Team scheduling
• Curriculum standards alignment
• Music activities (creative arts teaching)
• Parent workshops (communication methods)
• Sales management systems proficiency
• Special education technologies
• Cleaning
• Working with students with special education needs
• Autism Spectrum Disorder (early childhood general education)
• Language development (child development components)
• Leadership
• Team management
• Down syndrome (early childhood general education)
• Skill-based instruction
• Toddler Care
• Computer skills
• Inquiry-based learning
• Cultural development (child development components)
• Projectors (educational technologies)
• Celebrating achievements (student motivation techniques)
• Autism Experience
• Transportation safety (early childhood general education)
• Relationship building (classroom management strategies)
• Travel planning
• 504 plans (early childhood general education)
• Illness prevention (early childhood general education)
• Social-emotional development (child development components)
• Care plans
• Redirection (classroom management strategies)
• Medical care (early childhood general education)
• Theme-based lessons (early childhood general education)
• Activity-based lessons (early childhood general education) Languages
• Spanish - Expert
• Bilingual
• French
Certifications and Licenses
First Aid Certification
Act 120
RBT Certification
CPR Certification
Driver's License
Special Education Certification
Non-CDL Class C
Childcare Certification
Certified Behavioral Health Technician
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