Detail-Oriented Eligibility Specialist with Compliance Expertise

Detail-oriented Eligibility Specialist with years of experience in assessing client eligibility for various programs and benefits. Strong analytical skills and a commitment to ensuring compliance with relevant regulations. Proven ability to streamline processes and improve service delivery. Seeking a challenging position to leverage my expertise in client support and case management. Microsoft Excel

Client Assessment/ Management

Microsoft Office

Communication Skills

Microsoft Outlook

Problem-Solving

Application Processor

Event Coordinator

Novant Health Presbyterian Hospital

Conduct thorough assessments of clients financial and personal information to determine eligibility for government programs. Review applications and documentation, ensuring compliance with state and federal regulations. Assist clients over the phone and in person, providing guidance and support throughout the application process. Maintain accurate and detailed records of interactions and eligibility determinations in multiple software systems. Collaborated with team members and external agencies to resolve complex cases. In my role as Event Coordinator, I coordinated events aimed at fundraising for various charitable events and services. Through meticulous planning and execution, I achieved a remarkable 15% yearly cost-saving by analyzing cost, quality, and company needs. Additionally, I successfully generated over one hundred thousand in revenue by executing comprehensive event plans for more than 30 events. Eligibility Specialist

High School Diploma

Harding University, Charlotte, NC

Responsible for determining patient eligibility for various healthcare programs and financial assistance options within the hospital setting. Completed comprehensive assessments of patient information, ensuring accuracy in the application process, and facilitating access to necessary healthcare services. Provided strong interpersonal skills, attention to detail, and a solid understanding of healthcare regulations and insurance policies.

September 2019 – January 2025

June 2015 - August 2019

August 2013 - April 2015

PROFESSIONAL SUMMARY

Phone: 704-***-****

Email: **************@*****.***

Matthews, NC 28105

Dawn Sanders

PROFESSIONAL EXPERIENCE

EDUCATION

KEY COMPETENCIES

June 1989

College

University of Phoenix

Human Service Management

March 2015 - April 2016

Department of Social Services Mecklenburg County REFERENCES: Available Upon Request

Life For The Hopeless Foundation

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