Operations Coordinator - Data Analysis & Analytics Enthusiast

Tierra Lyles

*** ******* **, ******* ** ***** 919-***-**** ********@******.***

Professional Summary

Detail-oriented and adaptable professional with over 12 years of combined experience as a Technical Coordinator, Instructor, Data Analyst, and System Engineer. Skilled in administrative and operational support, project management, and stakeholder engagement. Adept at managing executive priorities, coordinating cross-functional initiatives, and supporting board and donor relations. Currently pursuing an MBA with a concentration in Business Analytics (expected May 2027).

Skills

Google Suite Asana Salesforce Microsoft Power Apps Tableau Python SQL Excel Power BI Project Coordination Event & Board Logistics Stakeholder Communication Education

MBA – Business Analytics (In Progress), Expected May 2027 BS – Business Management, GPA 3.7

Certificate – Computer Specialist, CTI Graduation – May 2023 Certificate – Data Science, Entity Academy – Nov 2022 Professional Experience

EmpowOR by CSST Software – Technical Coordinator (06/2021 – Present)

- Partner with cross-functional teams to streamline workflows and enhance CEO-level productivity.

- Coordinate scheduling, travel, and project management tasks using Asana to ensure smooth operations.

- Develop and maintain documentation for technical and administrative processes, enabling effective team collaboration.

- Utilize Microsoft Power Apps to design custom business applications, improving organizational efficiency.

- Provide executive support by managing requests, preparing materials, and ensuring timely follow-ups.

Techbridge – Instructor (11/2018 – 02/2022)

- Designed and delivered training programs on Microsoft Power Apps, AppSheet, and related platforms.

- Built and maintained relationships with external partners and stakeholders, aligning with organizational priorities.

- Coordinated events, workshops, and professional development sessions for diverse learners.

- Created curriculum materials and facilitated hands-on projects that improved participant outcomes.

- Supported organizational initiatives by managing logistics and maintaining accurate records.

Archway Marketing Services – Data Analyst II (03/2017 – 11/2020)

- Managed donor and client data using Salesforce and Excel, ensuring accuracy and integrity for reporting and decision-making.

- Developed ETL pipelines and automated reporting processes, improving operational efficiency.

- Produced dashboards and visualizations using Tableau and Power BI to inform executive decisions.

- Supported cross-functional projects by tracking progress, coordinating stakeholders, and ensuring timely deliverables.

- Enhanced accessibility of data by creating user-friendly tools with Microsoft Power Apps. Infosys – System Engineer (02/2014 – 11/2017)

- Provided technical and administrative support for system operations, ensuring secure and reliable services.

- Analyzed requirements, developed tailored solutions, and supported organizational technology strategies.

- Coordinated system updates, security patches, and infrastructure improvements with cross-functional teams.

- Contributed to process improvement initiatives and supported logistics for technology- driven projects.

- Served as a liaison between technical teams and executive stakeholders to align on priorities and outcomes.

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