Experienced Receptionist and Admin Professional

ALAYNE LASTORIA

Toronto, ON 416-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Enthusiastic and reliable administrative professional with a strong background in customer service, office operations, and workflow management. Highly organized, proactive, and adaptable with excellent communication skills. Proven ability to manage multiple priorities efficiently while maintaining a welcoming and professional environment.

KEY SKILLS

• Strong verbal and written communication

• Time management and multitasking

• Reliable, flexible, and proactive

• Team collaboration and independent work

• Proficient with Microsoft Office Suite and CRM systems PROFESSIONAL EXPERIENCE

FORESTERS FINANCIAL — Workflow Distribution Associate July 2022 – Oct 2023

• Distributed and managed case work in CRM and workflow systems ensuring timely processing of client documents.

• Processed privacy notices and prepared daily and ad-hoc volume reports.

• Updated documentation and supported day-to-day operational initiatives.

• Assisted leaders in meeting departmental goals and quality targets.

• Handled insurance operations enhancements, uploads, and team coordination. GLEN CORPORATION — Receptionist (Temp Assignment)

Mar 2022 – Jun 2022

• Managed front desk operations including greeting visitors and handling calls.

• Handled daily incoming/outgoing mail and courier services.

• Prepared invoices for accounts payable and receivable.

• Supported departments with administrative tasks and filing. EXCELA TECHNOLOGIES — Lobby Ambassador / Receptionist Jun 2019 – Oct 2021

• Welcomed visitors and maintained a professional and friendly reception area.

• Monitored visitor access and issued security badges.

• Managed multi-line phone system and directed inquiries to appropriate departments.

• Ensured compliance with safety and security procedures. CDS CORPORATE — Receptionist / Office Administrator Sept 2015 – Mar 2018

• Operated Avaya switchboard, screened and redirected calls.

• Coordinated mail, couriers, and invoice matching.

• Developed improved filing systems for efficiency.

• Maintained clean and organized reception and common areas. EDUCATION & CERTIFICATIONS

Northview Secondary School — Ontario Secondary School Diploma (OSSD) LOMA 281 Certification

Contact this candidate