Administrative Specialist with Customer Service Expertise

Monica Miller

**** ****** ***, ******, ** *****

C: 850-***-****

*********@*****.***

Summary

Highly experienced Administrative and Clerical . Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

Highlights

Computer Skills

Clerical Skills

Date Entry

Proficient in H.I.S. system

Knowledgeable with various computer programs

Call center experience

High Customer service standards

Experience

Highly experienced Customer professional and clerical skills in a fast-paced work environment Continuously monitored security cameras and alarm systems. Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Detected suspicious activities and watched for criminal acts and rule infractions.

Education

Fortis – Pensacola, FL, US Registered Nurse

Florida Department of Law Enforcement

Correctional Officer Basic recruiting Academy – Milton, FL

Accomplishments

Completed the FDLE certification

Won awards at Baptist Hospital for Excellent Customer Service

Experience

Escambia County Tax Collector Oct. 2018 to Present

Navy Federal Credit Union Oct. 2017 - Sept 2018

Northwest Florida Pain Medicine – Front Desk Clerk Dec. 2015 – Aug 2017

Blackwater Correctional facility – Correctional Officer – Milton Fl Nov. 2014 to Dec.2015

Baptist Medical Park – Office Coordinator- Pensacola FL Aug 2011- Aug 2012

Santa Rosa Correctional Institution -Correctional Officer- Milton Jun 2006-Aug 2011

Baptist Healthcare – Office Coordinator- Pensacola FL 1997- 2006

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