Security Officer with Strong Customer Service Skills

William E. Moody

**** ******* ******, **, ***. #*, Washington, DC 20009 · 301-***-**** · ***************@*****.*** SUMMARY OF QUALIFICATIONS

● Remarkable ability to understand, operate and maintain site specific safety and security programs and procedures. Strong aptitude for detecting problems and reporting information to appropriate personnel.

● Well regarded for interpersonal, written and oral communication skills. Profound ability to resolve customer complaints and concerns in a timely and accurate manner.

● Demonstrated proficiency in Microsoft Office software applications (Word, Excel, PowerPoint, Access and Outlook).

● Solid ability to handle multiple tasks simultaneously. Strong organizational skills and attention to detail.

● Works with minimal supervision and effectively contributes to work teams. PROFESSIONAL EXPERIENCE

Admiral Security Services Washington, DC

Security Officer 2014-Present

● Report all pertinent issues and incidents to the management, client and others as appropriate. Observe and report fire and safety hazards. Examine doors, windows, and gates to determine level of security.

● Interact with a variety of persons including clients, visitors, employees and the general public. Access control for guests, tenants and vendors.

● Monitor video surveillance and conduct routine foot patrols in and around building.

● Investigate suspicious activity, respond to emergency calls, and conduct theft assessments. Inform and warn violators of rule infractions like smoking, loitering, or carrying forbidden items.

● Work productively with city law enforcement agencies and maintain standard operating procedures (SOPs). Enforce client and company policies and procedures as appropriate.

● Complete requisite paperwork and prepare routine, standardized security reports.

● Perform miscellaneous job-related duties as assigned. United States Library of Congress Washington, DC

Library Technician 2007-2008

● Processed archival collections for off-site shipping and storage.

● Maintained inventory of books, portfolios and other related materials following established archival rules.

● Reviewed and edited database entries.

● Performed all aspects of post-cataloging to include adding barcodes, property stamps, and spine labels.

● Performed necessary steps to withdraw material from library collections and databases. Federal Emergency Management Agency (FEMA) Washington, DC Customer Service Representative 2005 – 2007

● Processed payments received by cash, check, credit cards, or automatic debits in a timely and accurate manner.

● Prepared grants and gathered information for hurricane victims.

● Maintained FEMA’s Red Cross information and supplied resources to hurricane victims.

● Entered information in FEMA’s victims’ database regarding application status.

● Provided quality customer service to assist hurricane victims and informed clients on available outside resources. Walmart. Inc •Lost provention specialist Washington, DC 2002-2004

● Greeted guests and employees in a cheerful welcoming manner.

● Answered questions and assisted guests and employees.

● Patrolled facility as instructed.

● Reported all incidents, accidents and medical emergencies. EDUCATION

Washington, DC

2010-2011

Washington, DC

2001

Everest College

Coursework in Criminal Justice/Computer Studies (GPA 3.25) H.D. Woodson Senior High School

Computer Studies Diploma (GPA 3.0)

Contact this candidate