LMS Program Lead and Project Manager
Resume:
Audriana (Audri) Razo
Houston, TX 77095
**********@*****.***
PROFESSIONAL SUMMARY
Driven professional with over 15 years of LMS program administration, project management and staff development within the Oil & Gas and Energy industries. Seeking to take the next career step with a respected organization. Highly skilled in creating learning programs initiatives and leveraging learning solutions to achieve education goals. Demonstrated success in establishing best practices to sustain business goals. WORK EXPERIENCE
Americas LMS Manager (LATAM/Canada/US) - Air Liquide - May 2022 to August 2025
• Reporting to the Head of the Talent Development COE, responsible for managing the company’s Learning Management System (Cornerstone / Workday / Intelex) for the Americas HUB
• Ensure alignment with HR management to maintain standards, processes and procedures regarding training in LMS systems to include qualifications
• Project Manager of all training initiatives across several business units for US/Canada/LATAM. Created and maintained project log to ensure updates, assignments and project deadlines were met and launched.
• Consult and gather data/requirements with management, SME’s (i.e. EH&S, Talent, etc.), and internal training organizations to translate business objectives into LMS requirements
• Liaison with Global stakeholders to outline and conduct rollout required eLearning using Articulate, Captivate and PowerPoint
• Lead Workday and Intelex migration and alignment across the Americas
• Develop and maintain LMS processes to align with country and business requirements
• Develop and maintain the reporting and integration for the implementation of any technical training to include compliance and metrics on a regular basis across all business units
• Maintain relationships with the Business Services Group to ensure standards are maintained and tickets in SNOW were completed within 48 hr SLA were met
• Facilitation of Onboarding program both in person and remotely across the Americas
• Drive best practices related to data integrity, naming conventions, training records, reporting & training documentation for the LMS
• Manage, coach & develop a team of 4+ LMS Administrators remotely LMS Administrator - Air Liquide - September 2018 to May 2022
● Maintain plant-level, regulatory, soft skill, training materials administered in the LMS
● Maintain, review, update, and create training matrices on an ongoing basis for Level 1-3 training
● Monitor and correct inconsistent or incorrect input on the matrices before loading to CSOD
● Facilitation in person and remotely several soft skill training programs to internal customers to matrix owners and other staff, on an ongoing basis
● Load materials into Cornerstone, Workday and Intelex then assign training Add/Maintain Subcontractors in the LMS as required
● Creation and revision of training, materials and assessments via Captivate, Articulate, Survey Monkey and PowerPoint to support plant-specific needs
● Project Management of ongoing training initiatives across US business units to ensure Corporate/HR deadlines were met.
● Meeting with SME’s and other stakeholders to ensure the correct training is loaded/assigned and implemented within the business
Global LMS Admin - TechnipFMC - June 2012 to September 2018
● Learning Management System administration and coordinator of all courses within 4 LMS systems globally
(Traincaster, SumTotal, Cornerstone, Workday)
● Manage tickets in SNOW regarding all global LMS issues (updating records/course materials/uploading SCORM/linking of 3rd party training)
● Consulted with key Business Managers within the business regarding creation/updating of program material documentation and e-learning content via Storyline for regional/global roll out (New Hire Orientation/Mutual Respect/Core Values/Technical Training for MFGR-HSE / Management Training )
● Managed vendor relationships (training agreements/definitions/teaching requirements) and keep direct contact with key individuals across the organization in managing training data and logistics
● Project Manager for several large projects rolled out to all 3,000+ Subsea Manufacturing facilities and Corporate HR employee SMDH (Career Expo, Engineer Career Connection) working closely with HR and/or directors
● Facilitation of various training courses via classroom and virtual method (Mutual Respect/New Hire/Interviewing/Management Essentials/Insights/MS Office Suite/SAP Procurement Basics)
● Generating monthly reports (course hours/budget/compliance) and continuous support to all in Regional Training Mangers and the Human Resources departments as required Global Training & Project Coord - Schilling Robotics (FMC) - August 2011 to June 2012
● Setup, implementation and delivery of training tools and classroom/virtual training to all employees of the Learning Management System companywide (TrainCaster)
● Coordination of all local training courses for employees and customers with occasional facilitation required
(including supplies, contact with employees/customers/3rd party vendors, conference room and travel accommodations
● Consulted with customers regarding training needs/requirements based on equipment purchases or upgrades on an as needed basis
● Assisted in development of training modules based on customer needs
● Handled special projects as assigned with limited to no supervision Sales Associate Project Coor - National Oilwell Varco Inside - July 2006 to August 2011
● Handled all incoming sales calls and quotes/requests for one of the largest Drilling clients (Transocean)
● Responsible for processing orders in a timely manner for all rigs globally
● Coordinated with Capital Equipment department and other divisions to ensure orders were expedited
● Facilitation and development of training covering software enhancements to all 40 CSR’s relating to changes in process.
● Updated contracts as needed and maintain good working relationship with customers● Set up freight and overseas shipping as requested
● Quoted 2-year recommended spares for complete rig packages
● Experience with equipment such as BOP’s, Mud Pumps, Drawworks, Traveling Blocks – all the components of a complete land and offshore rig.
Admin Assist/Inside Sales - National Oilwell Varco - November 2004 to July 2006
● Provided administrative support to both VP of Sales and VP of Customer Support
● Updated quarterly and annual reports for VP and Sales group
● Created/maintained database of customer and competitor info for analysis, communication and marketing
● Assisted with c-Link; created web page for processes and updating the intranet
● Created presentations, brochures and pamphlets for sales and marketing
● Order Processing for Centrifugal Pumps and Relief Valve (specific product line) HR Training Administrator - Baker Oil Tools - July 2001 to May 2004
● Performed standard administrative support tasks reporting to the Director of Training
● Answered, screened and routed phone calls to correct groups
● Provided assistance to callers regarding training needs and available courses and programs
● Coordinated all training classes (notification/conference rooms/travel/record training - LMS)
● Handled special projects as assigned with limited to no supervision EDUCATION
Business (Associates) University of PhoenixJanuary 2006 to December 2007 Aldine High School-Houston, TX - January 1996 to December 1996 SKILLS
• Learning Management Systems (Cornerstone/Workday/SumTotal/Intelex/Traincaster/Linkedin/SafteyWare)
• Training solutions development
• Adobe Captivate
• Presentation Skills
• Organization & Collaboration
• Employee Orientation
• Typing
• Facilitation and presentation
• Content development
• Learning Technology• Workday
• Communication skills
• SCORM
• Program administration
• Strategic planning
• System Administration
• Process Improvement
• Business Analysis
• Problem solving
• Vendor Management
REFERENCES UPON REQUEST
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