Experienced Social Services Professional with 10+ Years in Public

NICOLE E. HOLMES

**** ****** ******, *** **, Bronx, NY 10470, (E) **********@***.***, CN# 929-***-**** Professional Summary

Over 10 years of Social Service experience. Experience in collaborating with several agencies, Department of Homeless Services, Homebase, Administrative for Children, and Domestic Violence to ensure homeless families are provided with resources and housing options. Knowledge of One-shot deals, Cityfheps, and Section 8. First, to take the initiative, customer service, interviewing, and organizational skills. Willingness to learn, team player, and be proactive. EDUCATION

Herbert Lehman College

Obtained Bachelor of Arts in History with a concentration of Elementary Education, 2005 EMPLOYMENT

Human Resources Administration 12/2024-present

Associate Benefits Opportunity Specialist

Supervise staff in maintaining caseload, requesting status of cases, and collecting daily log.

Approving /disapproving timesheets and cases in CURrent.

Reviewing and keeping a record of tardiness.

Meeting with staff concerning issues and problems with work performance.

Discipline insubordinate staff, if needed.

Keeping staff up to date with changes with cases.

Reviewing the status of client’s public assistance cases utilizing Welfare Management System.

Utilize IRS verification website to research landlord’s verification identification number or social security number for legitimacy.

Reviewing rental arrears write-ups from staff requesting case approval. Benefits Opportunity Specialist 02/2015-12/2024

Processed Cash Assistance and One-Shot Deals cases through the Paperless Office Systems (POS) as well as assisting clients with Access HRA portal from Brooklyn Housing Court pilot program.

Triage clients requesting emergency grant assistance and/or legal assistance at Brooklyn Housing Court.

Discuss tenant’s future housing plan with lawyers to save their apartments. Provided tenants with referral to request housing court judge for Order to Show Cause

Manually preparing one-shot deal packets for client(s)facing evictions at homeless intake shelter Preventive Assistance Temporary Housing (PATH)

Provided appropriate forms and referrals for clients to maintain eligibility for Cash Assistance benefits.

Used the Welfare Management System (WMS) to determine status of cash assistance and SNAP benefits.

Emailed CITYFHEPS and FHEPS referrals to Homebase providers to evaluate client’s eligibility for subsidy.

Utilize CARES to interview applicants/participates for intake and to determine resources to help with housing crises.

Refer clients to the Back-to Work unit and other resources in applying for jobs. Essex Companies New York, NY 12/2014 – 02/2015

Clerical /Administrative

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and computers.

Responded to telephones, direct calls, and sent messages.

Communicated with customers, employees, and walk-ins, responded to questions, explained information, took orders, and addressed complaints.

Maintained and update filing, inventory, mailing, and database systems, either manually or using a computer.

Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.

Separated, organized, and filed by numerically consolidating housing applications. FEDCAP Bronx, NY 12/2012-07/2013

Career Advisor

Assisted with providing orientations to group and identified skills, job gaps and how to deal with them.

Interviewed customers one-to-one or in small groups to discuss career or educational goals.

Helped young people to create an action plan for employment, education and training.

Researched careers, options and support organizations to meet people’s customer needs.

Advised customers to source out relevant training courses or funding that is available.

Revised and updated resumes for job readiness and placement for juvenile delinquents and ex-parolees.

Used Salesforce to enter data for clients to retain their eligibility for employment status.

Instructed ex-parolees in career development techniques such as job search and application strategies, resume writing, and interviewing skills.

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