Bilingual Case Manager and Counselor Specialist

**Franklin Montero**

Email: ********@*****.*** Phone: 704-***-****

Professional Summary

Compassionate and dedicated counselor and case manager with extensive experience working directly with clients and families to promote mental health, emotional well-being, and educational advancement. Skilled in needs assessment, resource coordination, and culturally sensitive communication, especially within diverse and at-risk populations, including refugee youth. Proven ability to perform comprehensive case management, facilitate community engagement, and ensure compliance with organizational and contractual standards. Passionate about empowering individuals through tailored support and evidence-based interventions.

Education

- **Bachelor of Science in Psychology**

University of Panama (1972–1979)

- **North Carolina Professional Educator’s License**

K-12 Spanish Teacher (2015–2018)

- **COVID-19 Contact Tracing Certification**

Johns Hopkins University (2020–2021)

-Certifications & Training

- HIPAA & Confidentiality

- CPR & First Aid (Adult & Child)

- Medications Administration & Seizure Management

- Blood Borne Pathogens

- Trauma & Substance Abuse Interventions (Seeking Safety, MST, CFT Modules)

- Cultural Competency & Refugee Youth Services

- UAC-ORR Management & Oversight

- FEMA Incident Command System (IS-100.b, IS-200.b, IS-242.b, IS-403, IS-700.a, IS-800.b)

- COVID-19 Contact Tracing (Johns Hopkins)

-Skills

- Bilingual: English & Spanish (fluent)

- Client & Family Advocacy

- Assessment of Needs & Resource Linkage

- Crisis Intervention & Trauma-Informed Care

- Cultural Competency & Diversity Awareness

- Community Outreach & Partnership Development

- Case Management & Care Coordination

- Educational & Behavioral Support Strategies

- Data Documentation & Record Keeping

- Training & Workshop Facilitation

- Familiar with Youth Behavioral Issues & Community Resources

Professional Experience

**Case Manager Specialist**

*BCFS Health and Human Services, Charlotte, NC* — June 2016 – May 2025

- Managed casework for unaccompanied refugee children, coordinating family reunification efforts.

- Conducted home visits, psychoeducation, and assessments in accordance with ORR policies.

- Liaised with health, social service, and education providers to ensure comprehensive support.

- Maintained detailed documentation and compliance with program requirements.

**Bilingual Travel Youth Care Worker**

*MVM-ORR (Temporary)* April to July 2021 (Temporary)

- Supported minors during domestic travel, ensuring safety, comfort, and cultural sensitivity.

- Communicated effectively with children and teens, fostering a nurturing environment.

- Managed logistical needs such as meals and travel supplies.

**Community Support Team Member**

*Turning Point Family Services* — Aug 2018 – Aug 2019

- Delivered community-based mental health services to adults and youth with co-occurring disorders.

- Provided in-home and virtual interventions to promote recovery, resilience, and independence.

- Developed individualized treatment and service plans, monitoring progress over time.

**Bilingual Spanish Teacher**

*North Carolina Public Schools* — Aug 2014 – June 2018

- Designed and implemented engaging Spanish language instruction to foster linguistic and cultural skills.

- Assessed student achievement and adapted teaching strategies accordingly.

**Intensive In-Home Counselor**

*Mélange Health Solution, Charlotte, NC* — Jan 2012 – July 2014

- Delivered community-based treatment for youth with complex behavioral and emotional needs.

- Focused on promoting positive family dynamics and behavioral change within natural settings.

**Family Services Specialist / In-Home Counselor**

*The Mentor Network, Charlotte, NC* — May 2010 – Jan 2012

- Provided therapeutic services targeting dependency, emotional regulation, and family functioning.

- Collaborated with probation officers and community agencies to support youth and families.

*Procure Therapeutic Agency, Charlotte, NC* — Dec 2009 – Apr 2010

**In-Home / MST Therapist**

- Conducted intensive family interventions to address behavioral and emotional challenges.

*Access Family Services, Charlotte, NC*— Feb 2007 – Nov 2009

**Intensive In-Home Counselor / Case Manager**

- Managed care plans for youth and families, emphasizing skill development and crisis intervention.

Achieve Case Management, Gastonia, NC* — Jan 2005 – Feb 2007

**Mental Health Counselor / Case Manager**

- Provided individual and group therapy, focusing on mental health recovery and social skills.

*The Relatives, Charlotte, NC* — Oct 2004 – Dec 2006

**Bilingual Crisis Counselor**

- Delivered crisis intervention and case management for at-risk youth, advocating for family reunification.

*Greater Enrichment Program & Charlotte Mecklenburg Schools* — 2004–2006

**Bilingual After-School Teacher & Resource Assistant**

- Supported academic growth and translated materials to assist Spanish-speaking families.

**Community Support Specialist & Counselor**

*CNC, Charlotte, NC* — Dec 2003 – May 2004

- Developed individualized plans to support the social, emotional, and educational needs of clients.

References

Available upon request.

Contact this candidate