Multilingual Customer Service & Delivery Specialist

Madina Zaki

Tracy, CA ************@*****.*** 209-***-****

Professional Summary

Customer service and delivery professional with over 4 years of combined experience in retail, last-mile delivery, and client-facing roles. Skilled in project management, customer engagement, and logistics coordination. Bilingual in English, Persian, Pashto, and Hindi, with proven ability to adapt quickly and provide exceptional service.

Work Experience

Delivery Driver – UPS (Personal Vehicle Program)

San Jose, CA Jan 2021 – Jun 2022

- Safely delivered packages to residential and commercial locations across assigned routes using a personal vehicle.

- Managed daily delivery schedules averaging 80–100+ stops, ensuring timely and accurate service.

- Provided excellent customer support through professional interaction, issue resolution, and responsive communication.

- Maintained compliance with UPS safety, handling, and reporting procedures. Delivery Driver – Uber Eats

San Jose, CA 2020 – 2021

- Completed on-demand deliveries for food and retail orders across the Bay Area.

- Ensured timely and accurate delivery while providing excellent customer service.

- Maintained a 95%+ satisfaction rating through reliability, communication, and professionalism. Customer Service Associate – The Home Depot

Tracy, CA Feb 2022 – Feb 2023

- Assisted customers with purchases, returns, and inquiries in a fast-paced retail environment.

- Supported store management in daily operations, inventory checks, and merchandising.

- Developed strong communication and problem-solving skills while enhancing customer satisfaction. Customer Service Associate – Macy’s

Tracy, CA Jan 2020 – Jan 2021

- Provided personalized customer service to support sales and improve retention.

- Processed transactions efficiently while resolving customer concerns with professionalism.

- Collaborated with team members to meet sales goals and ensure a positive shopping experience. Education

High School Diploma – Sidney Lanier High School

Skills

- Customer Service & Sales

- Delivery & Logistics

- Project Management

- Multilingual: English, Persian, Pashto, Hindi

- Time Management & Problem Solving

- Team Collaboration

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