Virtual Assistant & Admin Support Intern Candidate
Resume:
October **** - December 2022
September 2020 - September 2021
August 2019 - September 2020
CHUKWU CYNTHIA CHINENYE
Lagos, Nigeria
+234 810-***-**** ***************@*****.***
https://www.linkedin.com/in/cynthia-chukwu-94a486264 PROFESSIONAL SUMMARY
Highly organised and results oriented Customer Service, Sales, and Data Annotation Professional with over 7 years of combined professional experience delivering excellent customer support, managing client relationships, and producing high-quality annotated data for AI systems. Known for accuracy, reliability, and the ability to perform under pressure while meeting strict quality and productivity targets. Strong communicator with proven administrative, analytical, and problem solving capabilities. PROFESSIONAL EXPERIENCE
Hugo Technologies (Remote)
Data Annotator
Accurately annotated and labelled large volumes of image, text, audio, and video data to support AI and machine learning model training.
Reviewed and validated annotated datasets to ensure accuracy, consistency, and adherence to detailed project guidelines.
Performed data cleaning and preprocessing to improve dataset usability and model performance. Maintained strict compliance with data privacy, confidentiality, and security requirements. Consistently met or exceeded quality and productivity benchmarks in a fast paced environment. Sterling Bank Plc, Lagos
Contact Centre Agent
Provided professional customer support by handling inquiries, complaints, and service requests via phone and email.
Resolved issues efficiently while maintaining high customer satisfaction standards. Accurately documented customer interactions, feedback, and resolutions using internal CRM systems. Worked collaboratively with team members to meet service level targets. Afriluxe Nigeria Limited
Marketer / Customer Care Representative
Managed customer inquiries and complaints across multiple communication channels. Increased sales revenue through proactive upselling and cross-selling of products. Supported and executed marketing campaigns to promote company products and services. Prepared and presented sales, performance, and customer service reports. Maintained a professional and customer focused approach in all interactions. Q Homes and Properties Development Service Ltd
Secretary
Provided comprehensive administrative and office support to management. Prepared correspondence, reports, and presentations using Microsoft Office tools. November 2010 - September 2016
May 2016 - July 2016
June 2016 - July 2016
2014-2018
Managed company records, documents, and filing systems efficiently. Emrise Engineering & Architecture Company
Secretary (Part-Time)
Answered and redirected phone calls professionally. Prepared correspondence, reports, and meeting documentation. Streamlined office operations and organised meetings to ensure smooth workflow. All Saint Medical Laboratory
Student Intern (Part-Time)
Assisted with microbial, blood, and fluid sample collection and basic laboratory analysis. Imo State Ministry of Agriculture
Student Intern (Part-Time)
Conducted soil sample analysis and supported treatment recommendations EDUCATION
Federal University Otuoke
Bachelor of Science (B.Sc.) in Microbiology
CORE SKILLS
Customer Service & Complaint Resolution
Data Annotation, Labelling & Quality Control
CRM Systems (Dynamics, Zoho)
Microsoft Office Suite (Word, Excel, PowerPoint)
Sales Support, Upselling & Cross-Selling
Documentation & Record Management
Time Management & Multitasking
Attention to Detail & Accuracy
Team Collaboration & Independent Work
ADDITIONAL STRENGTHS
Strong organisational and multitasking abilities
Ability to work effectively with minimal supervision Comfortable in remote, hybrid, and on-site work environments High level of professionalism and confidentiality
REFERENCE
Available upon request
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