Experienced Administrative Professional and Research Assistant

Laura Laycock

**** ******* **** **

Lakeland, Florida 33811

**********@*****.***

OBJECTIVE

•To obtain a position that will allow for personal and professional growth. EDUCATION

•University of Maryland, College Park, Maryland B.A., History, 2004 GPA: 3.38. Member Phi Sigma Theta, NHS.

•Montgomery College, Rockville, MD Associate of Arts, 1998 GPA: 3.6. Graduated with honors. WORK EXPERIENCE

•Office Assistant

TriCounty Human Services Inc.

Lakeland, Florida

March 2023 - April 2024

I worked filing papers about clients and the DUI classes they were taking. I also answered the phones and answered client questions about the classes they were taking.

•Retention Agent

Spectrum Communications

Auburndale, Florida

January 2022 - September 2022

I worked with customers to keep their services from being cut off. I tried to find deals that would cut down the monthly cost of service.

•Research Assistant

WESTAT

Montgomery County, Maryland

March 2016 - December 2020

I worked collecting information from surveys. I was responsible for entering the information into the computer and making sure the data was entered into the correct survey.

•CSLA

Target Community & Educational Services Inc.

Montgomery County, Maryland

December 2012 – June 2014

I provided support and assistance to an individual with disabilities. I help her stay organized and fix her meals. I also took her out to enjoy activities in the community.

• Office Assistant/Title Clerk

Montgomery County Employees Federal Credit Union

Rockville, Maryland

June 2011 – August 2012

Worked in an office setting. Processed the payoff of closed out loans. Provided title releases for closed auto loans. Apply for titles of new loans.

•Teacher

Prince Georges County Public Schools – J. Frank Dent Elementary Ft. Washington, MD

August 2009-June 2011

Worked as a Special Education teacher and as a Second Grade teacher. Duties included planning lessons and activities, grading and evaluating students and completing extra duties as needed. Participated in the Prince Georges County Teaching Fellows program and various professional development classes.

• Office Assistant

Montgomery County Employees Federal Credit Union

Rockville, Maryland

2008-2009

Worked in an office setting. Processed the payoff of closed out loans. Provided title releases for closed auto loans. Completed other office duties as assigned.

•Accounting Clerk King Automotive

Gaithersburg, Maryland

2007-2008

Reported to the Accounting Office Manager, I completed daily accounting tasks and office duties. My accounting responsibilities included balancing the payment of service invoices for two separate Service Departments and the Body Shop, preparing bank deposits, preparing Accounts Payable and collecting Accounts Receivable. I also handled the ordering and distribution of office supplies.

•Teacher

Christ Episcopal School

Rockville, Maryland

2006-2007

I worked in a classroom setting. Duties included planning lessons and activities, grading and evaluating students and completing extra duties as needed. Participated in various professional development classes and workshops.

•Assistant Teacher Christ Episcopal School

Rockville, Maryland

2004-2006

Worked in a classroom setting. Duties included helping to plan lessons and activities, setting up different centers for the students, preparing snacks for students, and assisting with arrival and dismissal duties. Participated in various professional development classes and workshops.

•Reservation Sales Agent

Northwest Airlines

Hanover, Maryland

1998 - 2002

Answered incoming phone calls from customers, booked airline travel reservations, and assisted customers with customer service issues. Helped train employees in emergency response procedures. Earned numerous awards for customer service and sales achievements.

•Activities Assistant

Good Hope Community Center

Silver Spring, Maryland

1998 - 1998

Worked with the Police Activities League to provide after school activities and tutoring to disadvantaged youth.

•Lifeguard/Pool Manager

Century Pools

Kensington, Maryland

1994 - 1998

I watched swimmers, taught swim lessons, and completed general cleaning. I supervised other lifeguards, created work schedules, and completed payroll. Maintained certification in CPR, First Aid, and as a pool operator.

•Swim Instructor

Jewish Community Center of Greater Washington

Rockville, Maryland

1995 - 1996

Created lesson plans, taught swimming lessons, and completed progress reports. Supervised other swim instructors.

•Lifeguard/Swim Instructor

Rockville Municipal Swim Center

Rockville, Maryland

1991 - 2000

Worked varying times as full time, part time or occasional Lifeguard and Swimming Instructor. ACTIVITIES AND HONORS

Community Activities: Member and Officer in the Youth Group at Lutheran Church of the Cross in Rockville, Maryland, during teen years.

Volunteered with dis-advantaged children in the community, teaching basic reading and math skills.

Active in youth sports, Soccer, Basketball and Swimming Completed training in Great Books and Phonovisuals. Completed Maryland State Certification in Elementary Special Education.

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