Customer Service & Client Relations Specialist

Professional Summary

Work History

MILTON MOORE

Kearny, NJ 07032 201-***-**** ***********@*****.*** My work experience spans all positions from stock to customer service to sales (retail and commission based) and retail management,

I have experience in client service, personnel management, property management, logistics, inventory and business operations.

I am currently looking for a position in the New York/New Jersey area, that can utilize and expand my experience and skills and allow me the opportunity to grow and advance.

Nov 2025 - Jan 2026

American Dream Mall, East Rutherford NJ

Customer Service Associate

System One Staffing

Assisted management with the smooth operation of a popular Shonen Jump Shop pop up anime store in the New Jersey American Dream Mall.

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Greeted customers and Assisted customers with inquiries and order placement of collectable Anime products.

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• Resolved customer complaints.

• Maintained product displays to enhance store aesthetics.

• Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.

• Assisted with store opening preparations and closing procedures. Aug 2014 - Oct 2025

West New York, NJ

Product Specialist

Pc Richard & Son

Assist management team with the smooth operation of a well known family owned appliance and electronic store.

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• Demonstrate product features and benefits

Assist customers with the selection, purchase and delivery of major home appliances, mattresses and electronics, according to measurements and lifestyle.

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• Assist customers with company credit applications and purchases of company service plans.

• Schedule and monitor deliveries of products via Zendesk

• Process orders and payments at Point-of-sales station

• Communicate with delivery drivers and home office to assure prompt and accurate deliveries. Assist customers with the scheduling of service calls through direct contact with the service center and home office.

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• Resolve customer complaints.

Education

• Maintain positive client relationships through follow up calls.

• Collaborate with team members to maintain organized merchandise displays.

• Conduct inventory checks and restocked products as needed. Assist with maintaining stockroom. Aug 2008 - Jul 2012

Jersey City, NJ

Sales Associate

Macy's

Assisted Department Managers with the smooth operation of the men's department in the Newport Mall location of Macy's department store.

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• Assisted customers with the opening of store credit accounts. Delivered exceptional customer service, enhancing overall shopping experience and driving repeat business.

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Assisted in visual merchandising, ensuring product displays aligned with brand standards and seasonal promotions.

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• Assisted with the maintenance of stock and stockroom. Processed transactions accurately using point-of-sale systems, maintaining cash handling protocols effectively.

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Collaborated with team members to achieve sales targets through effective communication and coordination strategies.

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Apr 2001 - Jul 2004

Jersey City, NJ

Store Manager

Rainbow Shops

New York (City), NY

Associate of Science

Pace University

Jun 1988

Bronx, New York

High School Diploma: Basic High School

All Hallows High School

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