Operations Analyst and Revenue Planner
Resume:
Ravon Shaw
Contact
*rd street, Wilton Garden,Kingston 12
Email : ***********@*****.***
Objective
To leverage my expertise and skills in driving business growth, innovation, and excellence in a dynamic organization. Seeking a challenging role that harnesses my leadership abilities, strategic thinking, and passion for delivering exceptional results. To secure a position in the company’s operations where I can apply my analytical skills and process optimization expertise
Education
● St. Andrew Technical High school
-Mathematics – Distinction
-English language -2
-POB- 3
-POA – 2
-Social Studies -3
-Office Administration -2
City and Guilds
-Mathematics – Level 3
Experience
Account Receivables Clerk– Premier Waste Management Limited
(May 2025 – Present)
I manage accounts receivables, coordinate waste collection truck routes and logistics, and build customer relationships to secure new business contracts and ensure repeat business. This role also entails credit notes and invoice variation tracking. This role requires strong organizational, communication, and negotiation skills develop from also playing minor roles in sales to assist coworkers.
Workforce Analyst – Advantage Communications Inc (September
2022 – April 2025)
I worked closely with operations in meeting a targeted goal by providing real time analysis and projection of Service Level eliminating idle time with meeting clients’ expectations. I also solved problems with a sense of urgency while displaying the ability to work independently with minimal supervision or collaboratively as a part of a team and prioritizing workload while meeting deadlines and performing multiple tasks with keen attention to detail. The role involved daily/weekly meetings, working with clients, advanced usage of Microsoft Excel, creating formulas, pivot tables to present raw data in a presentable/readable manner.
Floor Coach / Supervisor – Advantage Communications Inc (July
2021 – September 2022)
In this position, I took escalated calls being the final point of verbal contact, using risk mitigation strategies as well as effective thinking which propels in making first call resolution by providing a guest with a course of action conducive to the initial problem and, requires thinking and planning ahead as each situation is unique.Though not responsible for
KPIs the role entailed coaching sessions when necessary as well as meeting with clients when needed.
Customer Service Representative- Advantage Commujications Inc (March 2021 – June 2021)
I dealt with customer’s on a regular basis and assisted them with any complications they had while also doing soft sales and helped made purchases whenever they had difficulties handling them on their own.
VXI Jamaica Ltd- Customer Service Representative
(June 2020 - February 2021)
I kept records of customer interaction, as well as resolved customer complaints and provide them with first call resolution so that they don’t have to call in with the same issue. The role also involved processing orders upon request.
Heart Trust NTA – Accounting Clerk (June 2018 – June 2020)
As an Accounting Clerk at Heart Trust NTA, I gained valuable experience in financial data entry, accounts payable and receivable, reconciliation, and financial reporting. I utilized accounting software to accurately record financial transactions, managed accounts to ensure timely payments, and assisted in preparing financial reports. My attention to detail, organizational skills, and analytical abilities enabled me to identify areas for improvement and implement process enhancements. Notably, I improved efficiency and ensured accurate financial reporting, supporting informed business decisions.
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Key Skills
Customer service
Data Management
Supervisory Leadership
Communication
As a consummate communicator, I possess exceptional interpersonal and articulation skills, enabling me to effectively convey complex ideas and collaborate with diverse stakeholders. My adeptness in crafting compelling narratives and presenting persuasive arguments has facilitated successful interactions with colleagues, clients, and executives, while utilizing my talent for active listening and empathetic understanding.
References
Dean Thompson – Sales Manager / Leader (876- 532-9080) – Advantage communications Inc.
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