Versatile Customer Service Leader with Operational Expertise
Resume:
J A Jeremy Abbott
Davenport, FL ***** 1-407-***-**** ***********@*****.***
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PROFESSIONAL
SUMMARY
Dynamic professional with extensive experience in customer service and team leadership, notably as an Assistant Manager at Family Dollar. Proven track record in enhancing operational efficiency and maintaining financial integrity. Skilled in money handling and decision-making, consistently delivering exceptional results in fast-paced environments.
SKILLS • Customer service • Money handling
• Team leadership • Decision-making
• Customer relations
WORK HISTORY ASSISTANT MANAGER 10/2022 to CURRENT
Family Dollar Davenport, FL
Supported management in implementing operational procedures to enhance efficiency
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Monitored inventory levels, ensuring timely restocking of supplies and materials
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Assisted in daily operations by coordinating team schedules and resource allocation
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Supervised day-to-day operations to meet performance, quality and service expectations.
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Maintained a clean, safe, and organized store environment to enhance the customer experience.
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TRANSPORTATION SECURITY OFFICER 10/2016 to 07/2022 Department Of Homeland Security, TSA Orlando, FL Monitored passenger screening processes to ensure compliance with safety regulations.
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Conducted thorough inspections of baggage and personal items for prohibited items.
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Collaborated with team members to enhance operational efficiency during peak travel periods.
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Implemented security protocols that improved overall threat detection capabilities.
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NIGHT AUDITOR AND FRONT DESK 05/2012 to 11/2016
Hampton Inn Closest to Universal Orlando, FL
Managed nightly financial audits, ensuring accuracy in guest accounts and revenue reporting.
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Reconciled daily transactions and resolved discrepancies to maintain financial integrity.
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Provided exceptional customer service during night shifts, addressing guest inquiries and concerns promptly.
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Oversaw front desk operations, facilitating smooth check-ins and check- outs for guests.
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FIELD ARTILLERY CANNON CREWMEMBER 01/1996 to 06/2007 Mississippi National Guard Columbus, MS
Operated and maintained artillery systems to ensure optimal performance during training and combat operations.
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Collaborated with team members to execute fire missions under varying conditions, ensuring accuracy and safety.
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Conducted routine inspections of equipment, identifying maintenance needs to enhance operational readiness.
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Trained junior crewmembers on technical procedures and safety protocols, fostering a culture of teamwork and efficiency.
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EDUCATION High School Diploma
Caledonia High School, Caledonia, MS
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