Project and Operations Manager

Accomplished Project Manager with a proven track record of leading cross-functional teams to deliver complex IT infrastructure and software projects on time and strictly within budget. Proficient in Agile (Scrum), Waterfall, and hybrid methodologies, with a dual focus on strategic delivery and operational efficiency. Highly adaptable quick learner with a background in multicultural leadership and entrepreneurial innovation, including the development of AI-driven accessibility tools. Committed to delivering measurable, high-impact results through transforming technology into impactful business solutions

Work Experience:

Founder

Íchospedia (Startup – Education for visual impairment) March 2023 – Currently

- Directed the creation of a startup focused on accessible education, developing a comprehensive Code of Conduct and Job Descriptions to define roles and responsibilities.

- Conducted cost analysis using PESTLE and SWOT frameworks to establish financial requirements and operational strategies, and to identify and manage potential risks.

- Designed and delivered training sessions for partners.

- Leveraged AI tools and human voice recording to create an accessible platform for visually impaired students efficiently, significantly reducing development time and costs.

Operations Manager

ITProve (Software development consultancy July 2022 – March 2023

- Established the company’s Project Management Office (PMO), creating policies, templates, and training programs to standardize project delivery.

- Implemented a formal project governance framework, including APEX approval, to standardize project initiation.

- Delivered Project Management training to software development teams, ensuring compliance with PMO standards.

- Participated in the proposal for digital training delivery project for PEMEX Deerk Park Refinery, including cost analysis and budget estimation.

- Reviewed and adjusted proposals for clients in terms of scope and resources.

- Conducted employee interviews to identify strengths and development opportunities, designing personalized soft skills training programs.

- Managed client projects, defining work plans in Microsoft Project and coordinating resource allocation.

- Implemented gamification techniques to enhance team performance and talent development.

- Led a team of 3 direct reports – PMO PM Jr, Software development and Sales -, applying Agile ceremonies (e.g., Daily Scrum) to track progress and ensure accountability.

Project Manager and Customer Operations Manager

Consultoría Organizacional y Sistemas Informáticos (Software development consultancy) February 2019 – June 2022

- Managed the virtualization of digital acquisition projects for the Mexican Senate, delivering all documentation and training materials on time using Waterfall methodology.

- Led the update of online digital forms for Finaccess, employing SCRUM to deliver the project on time and within budget.

- Managed customer operations for Gentera, coordinating a team of eight developers and project managers while delivering Key Performance Indicators (KPIs) to measure service effectiveness.

- Directed the development of a mobile app for a government client, managing stakeholders and a team of 3 developers.

Project manager

ITProve (IT Services consultancy) October 2018 – February 2019

- Supervised Infrastructure deployment in Salas de Juicios Orales of Tribunal Superior de Justicia, together with an implementation partner. This role includes tracking tasks, development of communication plan and risk plans, problem management and identify and record any deviation of the workplan. The team consisted of 10 people, using some ceremonies of SCRUM framework. A total of 8 Salas de Juicios was updated.

Lexmark México

Top printer management service world company

Project manager October 2016 – February 2018

- Project Manager for the rollout of 6,200 printing devices nationwide for Walmart México. This role included daily communication with 3 implementation partners, risk management, vendor management, planning, team leadership, and daily report meetings with the client. A mixture of waterfall and SCRUM framework was implemented for this project. The project was completed within the defined constraints.

- Project manager for the rollout of printing devices state-wide for Provident México. The project was successfully delivered within time and budget, receiving a perfect score from client’s feedback.

- Developed a Tableau-based rollout indicator application to streamline project status reporting.

LVC Specialist

Randstad / Manpower assigned to IBM México (Top IT world company) October 2010 – October 2016

- Global technical leader for live events for IBM’s internal virtual universities delivering more than 500 live sessions.

- Acted as a liaison between IBM and Blackboard, resolving platform issues.

- Managed internal Community for Facilitators (Trainers) of Virtual Live Classes (LVC).

- Main facilitator and Blackboard Adoption Leader for new training programs, helping to more than 10 new programs to successfully adopt their content and training method to the platform.

- Owner of LVC delivery tools usage analysis processes, delivery monthly reports.

- Team leader and co-designer of Human Resources’ Intranet Community.

- Provided support to different HR areas to define their own KPI’s.

- Responsible for gathering HR’s KPI’s and presented them for quarterly company-wide town meeting.

- Developed more than 20 interactive forms in IBM Forms Experience Builders to measure several KPIs across HR.

- Designed and developed the Digital Welcome kits for new employees of GTS and GBS business units.

- As a member of Task Force Payroll Team, participated in the analysis and improvement of more than 50 pain-points related to Payroll department.

- Owner of the HR Pulse Survey process for Latin America successfully delivering quarterly reports for 12 qualifications for each HR Partner measuring their effectiveness to solve requests and skill to relate with different business units.

Consultoría Organizacional y Sistemas Informáticos

IT Services consultancy

New Technologies Specialist February 2009 – September 2010

- Led a development team in India to deliver an IT help desk ticketing management application.

- Owner of the Windows Server 2003 / 2008 infrastructure managing the internal tech infrastructure.

- Acted as Project manager for the development of corporate communication material, which included website, brochures, promotional material, and corporate video advertising.

- Owner of virtual environments, in VMWare Workstation 7 and Microsoft Virtual PC 2007, required for concept proofing.

- Owner of the new products implementation and testing processes, such as Microsoft Dynamics.

- Support to project CostCo using Microsoft Project Server and SharePoint services.

Previous roles

Tech Support Specialist – Novartis Latin America Miami Headquarters (2005–2006)

Microtechnology Specialist – Novartis Farmacéutica de México (2000–2004)

Founding partner and AS/400 technical advisor – Beyond MBC (1999-1999)

AS/400 Administrator – Novartis Farmacéutica de México (1997–1998)

PC Consultant – Sandoz de México / Ciba Farmacéutica (1994–1997)

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