Delivery Driver Helper with Customer Service Focus

OCT **, **** • AMERICAN • *** PLUM CT, MYRTLE BEACH, UNITED

STATES, 29579 • ****************@*****.*** • 843-***-**** HEATHER GLENN

Any

PROFESSIONAL SUMMARY

Delivery driver helper with hands-on experience organizing and delivering packages to ensure timely routes and high customer satisfaction. Leverages problem-solving, time management, and customer-service skills to streamline handling processes and support operational efficiency while maintaining accurate delivery records. Seeks to expand responsibilities in logistics or distribution, contributing teamwork and clear communication to improve route performance and customer experience. I also have YEARS of customer service experience.

EMPLOYMENT HISTORY

DELIVERY DRIVER HELPER Nov 2025

Ups Myrtle Beach

SERVICE DESK REPRESENTATIVE Apr 2024 - Jun 2025

Walmart Myrtle Beach

Assisted customers with any and all money services transactions, including money transfers and money orders. SKILLS

Problem Solving (Experienced), Time Management (Experienced), Customer Service (Experienced), Team Leadership (Skillful). Assisted delivery drivers by organizing and delivering packages for efficient routing, ensuring timely deliveries and enhancing customer satisfaction.

Streamlined package handling processes, contributing to reduced delivery times and noticeable gains in operational efficiency. Provided excellent customer service during deliveries, fostering positive relationships and reinforcing company reputation. Maintained accurate records of deliveries, ensuring accountability and compliance with company standards. Actively engaged with team members to promote a positive work environment, enhancing team morale and productivity. Processed returns for customers and helped run the front end of the store. Ran register as well. Helped cashiers get change as needed and ran freight on occasion Fostered a positive team environment by encouraging open communication and support among colleagues, boosting morale.

Cultivated a welcoming atmosphere by actively listening to customer needs, enhancing satisfaction and loyalty. Processed customer transactions efficiently, decreasing wait times and improving overall service speed. Worked alongside cashiers to ensure seamless operations, fostering teamwork and enhancing front-end efficiency. Managed returns and exchanges accurately, maintaining compliance with store policies and improving customer trust. Analyzed customer feedback to identify trends, leading to targeted improvements in service delivery and operational practices.

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