Customer-Focused Remote Support Specialist

Joy Smith

Parlin, NJ • 609-***-**** • *************@*****.***

Professional Summary

Customer-focused administrative professional with experience in guest service, scheduling, documentation, and front-line communication. Strong ability to handle high-volume interactions, resolve issues, and maintain organized records. Reliable, professional, and well-suited for hotel front desk operations.

Core Skills

Guest Services • Front Desk Support • Phone & Email Communication

Scheduling • Payment Processing • Data Entry • Documentation

MS Office (Word, Excel, Outlook) • Reporting • Conflict Resolution

Customer Service • Multitasking • Inventory & Recordkeeping

Professional Experience

Customer Service Manager

Burlington Coat Factory – Cinnaminson, NJ 2024–Present

●Support front-end operations and assist guests with service concerns.

●Maintain accurate service documentation and communication logs.

●Improve processes to enhance customer experience.

Administrative Assistant / Bookkeeper

DCH Kay Honda – Eatontown, NJ 2022–2024

●Processed payments, AP/AR, and financial transactions.

●Managed schedules, documentation, and customer inquiries.

●Prepared reports and maintained organized office records.

Pharmacy Intern

Bayshore Pharmacy – Atlantic Highlands, NJ 2023–2024

●Assisted customers, updated profiles, and processed insurance information.

●Managed regulatory compliance logs and detailed records.

●Supported inventory and daily administrative tasks.

Merchandise Manager

Rainbow – Edison, NJ 2020–2021

●Coordinated staffing, schedules, and customer support.

●Maintained inventory records and performed audits.

Education

Ultimate Medical Academy – Pharmacy Technician Certificate (In Progress, 2027)

Brookdale Community College – Business Administration (2018–2020)

Monmouth Regional High School – Diploma

Awards

FCA Leadership Award • Employee of the Month

Contact this candidate