Customer Service Specialist with Strong Communication Skills

Kimberly Gary 828-***-****

*****.******@*****.***

Granite Falls, N.C

www.linkedin.com/in/kimberly-gary-607538298

I am an observant, motivated, and friendly individual with a strong skill set in communication. I excel in maintaining composure even in challenging situations. I look forward to contributing my skills and dedication to a company that values its employees.

EXPERIENCE

Call Center August 2003 - Present

Customer Service Rep

• Handle incoming calls from customers regarding inquiries, complaints, or feedback

• Provide accurate information and assistance to customers in a professional and courteous manner

• Resolve customer issues efficiently and effectively, escalating to higher levels of support when necessary

• Maintain detailed records of customer interactions and transactions

• Adhere to company policies and procedures, as well as call center guidelines and quality standards EDUCATION

Kaplan University, Criminal Justice

SKILLS

• Communication • Emotional Intelligence

LANGUAGES

English - Full professional proficiency

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