Customer-Focused Remote Support Professional
Resume:
Melette Ray Hamm
Wallingford, KY 41093mailto:mamaw.hamm@yahoocom?subject=Resume Dec 2025
Email: *****.****@*****.***
Phone #: 606-***-**** Cell
WORK EXPERIENCE:
Key Carrier
Dollar General Store-Morehead, KY – Dec 2024 to Present – 502-***-**** – Manager, Sandra Brown 606-***-****
Responsibilities:
With this position you are responsible for several operations and employees. You open/close store, operate alarm system, count cash drawer at the end of each employee shift, write deposits up and deliver to bank, count end till at closing of shift and cash in safe, operate cash register while waiting on customers, stock shelving pulling old to new on shelves, responsible for truck deliveries, etc.
Accomplishments:
I really enjoy the challenge of learning of new things. Learn the daily operations of the store, opening/closing store, and new computer program for counting drawer tills. Helping customers find merchandise, and learning at the same time.
Skills Used:
Use skills of operating a computer, leaning new system for Retail Business such as Run Cash/Check purchases or charge/debit purchases, and years of customer service skills.
Reason for Leaving:
Presently still working, but looking for a position that is full-time with benefits such as health insurance, holidays, and other benefits.
Seasonal Part-t-ime Associate
Walmart-Maysville, KY – Nov. 2025 thru Dec. 2025 – 606-***-**** – Kathy (lawn & garden area), 937-***-****
Responsibilities:
Stocking shelves, zoning area several times during shift (straightening items on shelves, pull items that doe not belong in this area), pickup return items at customer service for your area, take items that do not belong to your area to customer service to distribute to correct areas. You have to dispose of all empty boxes by breaking down and putting them into press to be recycled. You are to do the same with any plastic except it is disposed into trash cans designated just for it. Pull top stock that is needed and place on shelves where it belongs. Open and stock pulled items from picked from storage. Work with customers by locating items for them or just having a conversation with them to help calm them from the stress of shopping.
Learned how to work large inventory displays, keep items zoned in my department, work with others to learn about their department and help with stock/zoning with others.
Skills Used:
My many years of working with other employees and customer service really benefited me with this position.
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Reason for Leaving:
Found a position closer to home with opportunity to become full time over time.
Rental Manager
Frontier Housing-Morehead, KY - Jan.2024 to Present – 606-***-**** Ext 224 – Supervisor, Stephanie Cooley 606-***-****
Responsibilities:
I have many responsibilities throughout the month. They are collect all the rents, write and send letters of unpaid rent, write and post eviction letters, go through court proceedings when necessary, and keep all paperwork current. Paperwork involves making sure all leases are current with all obtaining verifications of income, banking, and benefits to be sure they still meet the qualifications to rent not only for us but must meet HUD qualification for those tenants who receive assistance with their rent. I do move-in, move-out, and quarterly inspections to make sure we keep our homes safe and meet guidelines of HUD. As current bills come to our office, I am responsible for coding all bills that are for my homes and apartments. After coding, I enter them into our program (Yardi), the bills sent to our Accounting Department to process for payment. When have damage to the home it may be a simple fix, or it may be a major expense. If any cost reaches the amount of $2500 or over, we must advertise and we must obtain at least three bids to meet the current procurement rules. Sometimes we cannot get all those bids, but we can show that we have tried with no result before we can continue with less bids to get the job started and completed in a timely manner. In the spring I reach out to obtain bids for mowing all my vacant units and our offices, plus mowing of construction sites. We pressure to wash out homes twice a year, so we must go through the bidding process for this.
Accomplishments:
I have learned many things already in the brief time that I have been employed. I learned how to advertise and obtain bids for renovations, mowing, and pressure washing to meet a procurement procedure. Learned how to write up work-scope on all kinds of renovations of homes. I learned what the procedure of buying rental homes is. Learned more about HUD and its procedures regarding our tenants. I have learned procedures and reports for different board meetings. Learned and worked with Welcome House and Gateway in different areas, who helped the homeless to get back to normal work and home life.
Skills Used:
Working with the public for over 35+ years using leadership skills, math skills, computer skills, and many more skills used. Faxing, Filing, Computer skills in Yardi Breeze, Skills in Microsoft Word/Excel/Power Point, answering telephones, Emailing, Public Communication LLC, DocuSign, Microsoft Teams, etc.
Reason For Leaving
My position absolved and was split into other departments, due to financial issues with the budget in my department.
Sub Shift Leader/Forklift Operator
Greif, Inc. - Mt. Sterling, Kentucky - July 2021 to Present - 859-***-**** – Cody Anderson, Supervisor 606-***-****
Responsibilities
Operating injection mold machines and blow mold machines, Load and unload trucks with forklift and keep all blow molds operating by keeping pallets removal to place in warehouse. I learned how to operate large and small grinders and operate bandsaw machine, Sub Shift Leader, and inspecting drums and barrels. By doing this I learned how to run shift alone, working on machines, taking measurements,
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and doing adjustments to stay within guidelines. Safety Committee Reporter for the Safety Committee to be within guidelines of OSHA rules.
Skills Used:
Work with Public for more than 30+years, using background in computer knowledge and skills, how to operate and answer multiline telephone, do weekly or daily deposits and how to complete a Ledger Journal Sheet by hand, and many more office skills.
Reason for Leaving:
Looking for a position to use my skills and years of experience. Also, a position to obtain better health insurance. Faxing, Filing, Computer skills in Yardi, Skills in Microsoft Word/Excel/Power Point, Answering telephones, Emailing, Payroll Taxes, Public Communication skills, etc.
Supervisor:
Burkes Outlet - Morehead, Kentucky - May 2014 to August 2014 606-***-**** Supervisor, Leanne Hayes
Responsibilities:
Helping potential customers locate items throughout the store, checking out potential customers, answering any questions about store merchandise, Run cash/check register, Open and close store, Unload trucks of merchandise, stock merchandise, daily deposits, and banking.
Accomplishments:
Leaning new system for Retail Business such as Run Cash/Check purchases or charge/debit purchases, Learning process of opening and closing business, unloading merchandise off truck MS 400 program, stocking merchandise and making displays of merchandise, etc.
Reason for Leaving
Obtain a position that was full time and day shift.
Cashier
Allen’s IGA - Morehead, Kentucky - April 2014 to June 2014 - 606-***-**** Manager, David McRoberts
Responsibilities:
Helping potential customers locate items in store, checking out customers, answering any questions regarding merchandise, Run WIC purchases, Run EBT and EFT purchases, Run Cash/Check purchases.
Skills Used
Working with the public for more than 30+ years, Using math skills, Computer Skills
Reason for Leaving
Conflict of schedule with another Job with Burkes Outlet
Secretary /Receptionist
Greentree Forest Products - December 2006 to May 2013 - 606-***-**** Supervisor, Michelle Wells
Responsibilities:
Preparing all Shipping Orders for deliveries, Prepare invoices, Issue lumber and pallet to responsible supervisors, Prepare and Post log tallies of each load of logs purchased for business, Completing necessary weekly/monthly/annual reports for business and customers, Prepare/issue/post weekly payroll for 60+ employees, Answering multiline telephone, faxing, filing, scanning, etc.
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Accomplishments:
Established a good working relationship with owners, customers, and loggers. I learned many things regarding the lumber/pallet business. I learned new computer software in Traverse for accounts payable, accounts receivable, inventory, and payroll. Learned to complete all my work as quickly and efficiently as possible. Always ready to learn more.
Skills Used:
Faxing, filing, Answering phones, Computer Software of Microsoft Word and Excel, Computer Software Traverse and Logging Program, Customer Appreciation and Communications, etc.
Reason for leaving.
This was due to another position with reimbursement on health insurance.
Accountant
Laurel Run Management Group - Salt Lick, Kentucky - January 2001 to December 2006 - 606-***-****.
Responsibilities:
Answering phones, faxing, filing, emailing, Correspondence with 25+ Site Managers and Maintenance
Personnel, Employee payroll for 25+ businesses, Payroll Taxes for 26+ businesses, Monthly Expenditures and Budgets for 26+ businesses, Annual Budgets for 26+ businesses, Correspondence with Kentucky Housing Corporation, Rural Development Area offices in Kentucky and West Virginia, North Carolina Housing Authority, Reserve Request for expenditures for 26+ businesses. Paying expenses for 26+ businesses, Preparing financial draws on new development businesses.
Accomplishments:
Completed training with area Rural Development Offices in Kentucky and West Virginia, Kentucky Housing Authority, and North Carolina Housing Authority. Learn how to prepare and pay monthly and quarterly payroll taxes, Learn new software program of Quick Books Pro, Microsoft Word/Excel/Power Point.
Skills Used:
Faxing, Filing, Computer skills in Quick Books Pro, Skills in Microsoft Word/Excel/Power Point, answering telephones, Emailing, Payroll Taxes, Public Communication skills, etc.,
Reason for Leaving
Obtain a better position closer to home with more pay and fewer hours.
Education:
Diploma in Administrative Accounting (9-month program)
Sullivan Business College - Lexington, Kentucky - June 1987 to March 1988
Diploma in Business/General
Fleming County High School - Flemingsburg, Kentucky - August 1983 to May 1987Page 4
SKILLS:
Computer software in Microsoft Word and Excel, Traverse, and Quick Books Pro, Operating Forklift, Operating Shift alone, Operating injection and blow molds, answering phones, faxing, filing, scanning, banking, budgets, payroll, payroll taxes, etc.
HOBBIES:
I am an honest hard-working lady who loves to spend time with family, friends, and church. I am not afraid to face challenges and learn anything new. I enjoy hunting, fishing, crafts, and working.
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References:
Mark Gulley - Morehead, Kentucky - 606-***-****
Ex Co-Worker, Log Buyer with Greentree Forest Products
Jennifer Darling- Morehead - 606-***-****
Co-Worker, AmeriCorps Homeownership Specialist in AmeriCorps
Jordan Gevedon - Wallingford, Kentucky - 606-***-****
Current Co-Worker, Grief, Inc
Candy Baldridge- Morehead, Kentucky – 606-***-****
Co-Worker, Home Loan Department with Frontier Housing, Inc.
Cody Anderson - Owingsville, Kentucky - 606-***-**** Supervisor -Grief, Inc.
Josh Obert-West Liberty Ky - 406-***-****
Co-Worker - Weatherization Manager in Housing Preservation, Frontier Housing, Inc.
Cindy Armstrongb- Flemingsburg, KY – 606-***-****
Co-Worker, Home Loan Department with Frontier Housing, Inc.
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