Remote Customer Service Specialist with Strong Communication Skills
Resume:
Rozita Refa
Remote Customer Service Representative
Irvine, CA 92620
**********@*****.***
PROFESSIONAL SUMMARY
Customer-oriented and detail-driven professional with proven experience providing top-quality service in fast-paced environments. Skilled in managing high-volume customer interactions via phone, email, and chat while maintaining professionalism and empathy. Effective communicator capable of resolving complex issues quickly, processing transactions accurately, and building strong customer relationships. Proficient in CRM systems, multitasking, and conflict resolution, with a dedication to improving customer satisfaction and brand loyalty in remote work settings.
CORE SKILLS
Calendar Management and Scheduling
Office Administration and File Management, Microsoft Office Suite (Excel, Word, Outlook, Access)
Customer Service and Vendor Relations
Invoice Processing and Billing Assistance
Strong Written and Verbal Communication Skills
Document Review and Compliance
Task Prioritization and Deadline Management
PROFESSIONAL EXPERIENCE
Case Manager (Financial & Administrative Support)
Morning Law Group – Irvine, CA Jun 2023 – Dec 2024
Managed client communications and maintained well-organized financial and legal records.
Scheduled meetings and served as the primary liaison between clients and internal teams.
Reviewed confidential documents to verify compliance and accuracy.
Accounts Receivable Specialist Parcel Pending – Irvine, CA Jan 2022 – Feb 2023
Managed client accounts and ensured accurate, timely payment tracking.
Worked with internal teams and clients to fix billing discrepancies
Supported month-end closing procedures and kept organized financial records.
Administrative Assistant (AP Support) Weingarten Realty – Costa Mesa, CA Mar 2019 – Apr 2019 (Temp)
Managed vendor contracts, work orders, and tenant billing.
Assisted property managers by maintaining detailed records for audits and compliance.
Filed documents efficiently and ensured smooth office workflow.
Office Manager (Billing & Vendor Coordination) Courson Company – Menlo Park, CA Jan 2017 – Jan 2018
Managed office operations, including scheduling, purchase orders, and vendor communications.
Kept precise billing and payment records for several properties.
Administrative Assistant (AR/AP Support) Gotfloor.com – Santa Clara, CA Jan 2015 – Jan 2017
Supported accounting and administrative functions, including vendor billing and reporting.
Scheduled work orders and maintained organized office files.
VOLUNTEER EXPERIENCE
Chairperson, Scholastic Book Fair – Coordinated logistics, led volunteers, and achieved 80% sales growth.
Troop Leader, Girl Scouts of America – Organized events, managed budgets, and fostered community engagement.
EDUCATION
Foothill College – Los Altos, CA
General Studies
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