Remote Customer Service Specialist with Healthcare Experience

--- COVER LETTER ---

Application: Remote Customer Service Representative — Dominique Marcano

Dear Hiring Team,

I am excited to apply for the Remote Customer Service Representative position at Westhampton Beach Brewing Company. With six years of customer facing experience across healthcare and distribution environments, plus hands on experience with CRM tools, Microsoft Teams, and phone and email support, I bring empathy, clear communication, and process driven problem solving that fit a remote customer service role.

At Target Distribution Center I led teams, trained new employees, and resolved operational issues while keeping safety and quality top of mind. At Salem Memorial Hospital I supported patients directly, scheduled appointments, handled registration and billing, and communicated clearly with patients and clinical staff—skills that translate directly to delivering excellent customer experiences over phone and email.

I am enthusiastic about representing a hospitality brand and learning product details so I can provide helpful, on brand support to customers. I am comfortable working independently, meeting performance targets, and documenting interactions accurately. I have a reliable internet connection and a quiet workspace ready for remote work.

Available for interviews weekdays, 9:00 AM–5:00 PM. Thank you for your time and consideration — I would welcome the opportunity to discuss how my background can support your customers and help grow the Westhampton Beach Brewing Company brand.

Sincerely,

Dominique Marcano

************@*****.*** +1-302-***-****

--- RESUME ---

Dominique Marcano

Chester, PA 19013

Email: ************@*****.*** Phone: +1-302-***-****

Willing to relocate: Anywhere

Summary

Customer focused professional with 6+ years of combined customer service, healthcare, and distribution leadership. Strong written and verbal communication, CRM and remote work experience, training and coaching skills, and a proven record of problem solving, documentation, and meeting performance targets.

Core Skills

Customer support; Phone & email communication; CRM systems; Microsoft Teams; Outlook; Documentation; Time management; Training & coaching; Problem solving; Shipping & receiving; Inventory control; RF scanner; Forklift; Remote work readiness.

Experience

Target Distribution Center — Warehouse Worker / Lead

Logan Township, NJ Jan 2020 – Jan 2026

- Led distribution line teams; assigned roles to maximize safety and productivity.

- Trained new hires and coached employees to meet daily performance goals.

- Managed scanning, labeling, palletizing, wrapping, and shipping/receiving workflows.

- Performed damage control audits and updated inventory records in the system.

- Operated RF scanners and forklifts while prioritizing safety and accuracy.

Salem Memorial Hospital — Nurse Assistant / Unit Clerk / Patient Access Representative

Salem, NJ Mar 2020 – Jan 2022

- Provided direct patient care, took vitals, and supported residents with daily needs.

- Administered COVID testing and vaccinations; scheduled follow up appointments.

- Handled registration, scheduling, billing, faxing, and documentation using Teams and Outlook.

- Delivered empathetic customer service and managed sensitive patient information.

Amazon Warehouse — Warehouse Associate / Trainer

Swedesboro, NJ Nov 2015 – Aug 2017

- Trained new employees on safety, station tasks, and performance expectations.

- Conducted shift audits and coached teams to improve productivity and accuracy.

Education

High School Diploma — Robert E. Lee High School, Staunton, VA — 2009

Certifications

Available upon request

Contact this candidate