Experienced Administrative & Call Center Specialist
Resume:
C O N TACT
*********************@*****.***
Richmond, VA
phone
address
P R O F E S S I O N A L S U MMARY
Experienced Administrative Coordinator skilled in
practice management, insurance claims processing, and patient support, with a strong background in scheduling logistics and team supervision. Proficient in medical and dental terminology, billing coordination, and adapting to fast-paced environments. Ready to bring organizational expertise and relationship-building skills to support and streamline administrative operations in a dynamic team environment.
E D U C ATION
General Education Diploma in Human Services &
Healthcare Admin
Commonwealth of VA
E X P E R I E N C E
March 2020 - Present
Owner/Instructor
Hands Across America CPR, Richmond, VA
September 2017 - August 2021
Assistant Manager/ Oral Medicine Coordinator &
Oral Sx Medical Billing Coordinator
VCU Dental Care/School of Dentistry, Richmond, VA
Maintained up-to-date knowledge of current CPR
guidelines, techniques, and best practices through continuous professional development
opportunities
•
Provided personalized feedback and guidance to
students during practical exercises, promoting skill mastery and confidence in performing life-saving
procedures
•
Collaborated with healthcare professionals or
organizations to deliver specialized CPR training
tailored to specific industries or populations (e.g., healthcare providers, childcare providers)
•
Trained over 15,000 individuals in CPR techniques
annually across various community centers
•
Coordinated scheduling logistics for CPR classes
including booking venues/rooms as well as
arranging necessary equipment/materials
•
American Heart Association & American Red Cross
HSI, Pro-Training Certified Instructor
•
• Assistant Manager Responsibilities
• Onboarding Staff
• Oversee 8 front office staff
• Cerner/Epic software use
• End of Day Responsibilities
• Insurance verification
• Pre Authorization submissions
• Check in/out patients
• Confirm Appointments
Daily correspondence with Physicians/
Pharmacies/Physical Therapist
•
• Medication
• Refills
Coordinate and schedule patient care for multiple
providers/residence
•
ADMINISTRATIVE COORDINATOR
S U MMER B L U E - D U P E R
March 2020 - Present
Practice Manager
Family Dental, Richmond, VA
April 2015 - June 2017
Dr. Richard L Byrd & Associates, Richmond, VA
July 2014 - March 2015
Midlothian Family Dentistry, Midlothian, VA
May 2013 - May 2014
White Orthodontics, Glen Allen, VA
January 2012 - April 2013
Aspen Dental, Syracuse, NY
• Register patients for Oral Surgery walk in clinic Billing Coordinator for MCV's Nelson Clinic for
Department of Oral Surgery
•
• Oral Medicine Treatment Coordinator
• Pre-Authorization & Tx Coordinating
Responsible for all DentaQuest patient's
submissions
•
• Assist Dr. during Consultation for Tx
• Submit Narratives for Appeals for Denied Tx
• Monthly Reports, Goals
Care Credit Financing / in office payment plans
Orthodontic/Invisalign Tx
•
Correspondence with Responsible parties,
DentaQuest re: approvals/denials/appeals
•
• Assist Billing Supervisor with Doctor Credentialing
• OrthoTrac & Dentrix Software
Responsible for scheduling a productive schedule
for 3 Drs. & 6 Hygienist
•
• Jay Gier phone Certified
• Lead rep over 5 call center reps
• Schedule new & existing patient appointments
Scheduling for multiple Drs. Sedation, Implants,
Orthodontic, General Dentistry treatments
•
Pre/Post op calls for all Sedation patients and/or major Tx performed
•
Correspond with pharmacy re: call in prescribed
medications into Pharmacy
•
• General/Sedation Dentistry/Orthodontics
Responsible for all patients experience from start to finish
•
Coordinate daily Schedule for New & Existing
Patients using Oasys & Ortho II
•
• End of Day closing out
• Tx Coordinating
• Call Center Representative
July 2008 - December 2011
Monarch Dental & Associates, Dallas, TX
Answered calls for and scheduled appts. for over
700 locations
•
Various duties as assigned by the Call Center
Leadership team
•
• Monitored calls all in queue
• One On One call trainings (Blind calls)
• Monitored call center reps calls for accuracy
• Coaching
Assistant Orthodontic Manager & Pt. Coordinator
for General Dentistry
•
• Assist in managing a Team of 6 Assistants
Coordinating/scheduling daily flow of Traveling to and from each location
•
Scheduled Orthodontic Tx for 6 General Dentistry
offices using QSI software
•
Insurance verification PPO, DMO, Discount
programs, EOB's, IN/OON
•
Provided full detail financial
arrangement/contracts
•
• Medicaid submissions for Tx via mail
Assist Doctor in procedures, scheduled future Tx,
recall (General Dentistry)
•
98% collection percentage for Orthodontics to
obtain Monthly goals and Bonuses
•
S K I L L S
• Practice management and supervision
• Call center operations
• Medical and dental terminology
• Insurance claims processing
• Patient management and support
• Task prioritization and accountability
• Adaptability in fast-paced environments
• Initiative and motivation
• Friendly and outgoing demeanor
• Billing and financial coordination
• ICD-10 coding expertise
• Insurance benefits verification
• Small business operations
• Customer relations
• Verbal and written communication
• Relationship building
C E R T I F I C ATIONS
Basic Life Support & First Aid/CPR/AED Instructor
Certification, 03/01/20, Present
•
• Nurse aide Certified, 01/01/00, 12/31/16
• Dental Assisting, 01/01/08, 12/31/08
S U MMARY - O B J E C T I V E
Seeking a position that allows me to use my knowledge, and training as a Dental/Medical/ Call Center Professional, with the ability to obtain continuous professional growth. Onsite and Work From Home options. R E F E R E N C E S
References available upon request
Contact this candidate