Versatile Customer & Production Specialist
Resume:
Alanna Brown
Hopewell, VA *****
**************@******.***
Authorized to work in the US for any employer
Work Experience
Order Filler
Randstad-Disputanta, VA
October 2024 to July 2025
• Efficiently picked and packed customer orders according to established guidelines
• Utilized handheld scanners and computer systems to track inventory levels and locate specific items for order fulfillment
• Performed quality checks on products before packaging, ensuring that only defect-free items were shipped to customers
• Maintained a clean work area at all times, adhering to sanitation standards set by the company
• Consistently met or exceeded daily/weekly/monthly production goals
• Maintained a 99% accuracy rate in order fulfillment by carefully double-checking all picked items before packaging
Customer Service Associate
Walgreens-Hopewell, VA
March 2022 to September 2024
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
• Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
• Recognized as top-performing associate for consistently achieving high ratings on post-interaction surveys
• Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
• Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
Production Associate
Sabra Dipping Company-Colonial Heights, VA
March 2021 to February 2023
• Operated production machinery and equipment to meet daily production targets
• Performed quality checks on finished products to ensure adherence to specifications
• Maintained a clean and organized work area, following safety protocols at all times
• Assisted in the setup and changeover of production lines for different products
• Followed standard operating procedures (SOPs) for efficient and accurate production processes
• Trained new employees on proper operation of machinery and safety procedures
• Worked collaboratively with cross-functional teams such as engineering, quality control, and maintenance departments
• Ensured compliance with company policies, procedures, and regulatory requirements during all stages of production
• Closely monitored machine performance indicators such as cycle time and downtime, taking proactive measures to minimize disruptions
• Demonstrated strong attention to detail when inspecting finished products for defects or imperfections
• Leveraged knowledge of lean manufacturing principles to identify bottlenecks and implement solutions for improved workflow efficiency
• Ensured compliance with all health and safety regulations during production activities Education
High school diploma or GED
Skills
• Teamwork
• Food handling
• Order fulfillment
• Payment processing
• Safe environment creation
• Computer skills
• RF scanner
• Customer service
• English
• Safety standards in production
• Restaurant experience
• Food safety
• Organizational skills
• POS systems
• Training
• Data entry
• Sales negotiation
• Groundskeeping
• Food preparation
• Communication skills
• Inventory management
• Manufacturing company experience
• Serving
• Client interaction via phone calls
• Processing cash transactions
• Warehouse experience
• Computer operation
• Guest relations
• Phone communication
• Hand tools
• Retail math
• Maintenance data entry
• Administrative experience
• Computer literacy
• Customer communication
• Forklift
• Microsoft Outlook
• Typing
• Power tools
• Knife skills
• Clean workspace maintenance
• Attention to detail
• Pallet jack
• Sanitation procedures
• Phone etiquette
Languages
• English - Fluent
Certifications and Licenses
Driver's License
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