Front Office Assistant with 30+ Years Clerical Experience

Angela Smith

*** ********* ****, ***. *** Macon, GA 31206

478-***-**** *****************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with data entry and administrative experience. Possess clerical skills and a solid understanding of the importance of accurate claims processing. Remain committed to ensuring optimal client outcomes and proactively seek to understand client needs and provide high standards of customer service.

Self-motivated, ensuring all tasks are thoroughly completed in a timely manner.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Adept at managing time, coordinating details, and balancing competing demands.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Video Communication Platforms – Google Meet.

Microsoft Office Applications – MS Word.

CORE QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR), Electronic Medical Records (EMR), Managed Care (HMO, PPO, POS)

Workers Compensation Insurance Verification Insurance Claim Processing, CMS 1500, CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling Medical Terminology

Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy

Associate of Science Degree – Medical Billing and Coding, 2025

PROFESSIONAL EXPERIENCE

Florida Police Benevolent Association – Lake Worth, FL 10/2008 – 08/2009

Verifying Operator / Data Entry

Verified donations and entered received donations into system with close attention to detail.

Called potential donors to verify addresses and exceeded expected call limits.

Maintained logs of activities and completed work, and stored completed documents in appropriate locations.

Worked in an environment where accuracy and accountability were essential and dealt with confidential data.

Joshua House – Lake Worth, FL 09/2000 – 06/2001

Administrative Assistant

Worked in a male substance abuse rehabilitation facility.

Served as the first point of contact for clients, visitors, and families.

Handled a multi-line phone system and took and typed up meeting minutes.

Managed weekly stipend allowance and banking for clients.

Opened and closed files for new and graduating clients.

Gold Coast Fire Equipment – Lake Worth, FL 08/1999 – 02/2000

Receptionist

Handled high call volumes and delivered high-level customer service by greeting clients and answering questions.

Managed petty cash, accounts receivable, collections, bank deposits for weekly payroll, and co-signer of company checks.

Scheduled and confirmed fire equipment appointments for technicians.

Handled cash, processed payments, and balanced daily transactions with accuracy.

Prepared and filed documents to support office efficiency.

Maintained confidentiality while managing sensitive client and business information.

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