Multi-skilled Customer Care Professional with Medical Background
Resume:
Laquesha Sneed
Little Rock, AR *****
**.*******@*****.***
Authorized to work in the US for any employer
Work Experience
Brand Ambassador
TLC Sampling
September 2025 to Present
• Conducted sampling events in grocery stores, liquor stores, and special events following all ID verification protocols.
• Tracked consumer interactions, sample counts, and conversions, submitting accurate post-event reports.
• Set up and broke down branded displays, signage, and sample stations according to company standards.
• Built rapport with store staff and customers to increase visibility and boost product awareness.
• Encouraged customers to try new products, collected feedback, and educated them on features, flavors, and promotions.
Claims Adjustment Specialist
UnitedHealth Group
November 2022 to June 2024
• Update claim information based on research and communication from member or provider
• Complete necessary adjustments to claims and ensure the proper benefits are applied to each claim by using the appropriate processes/procedures
• Communicate extensively with members and providers regarding adjustments to resolve claims errors/ issues
• Learn and leverage new systems and training resources to help apply claims processes/procedures
• Route claims to the appropriate department if necessary Customer Service Rep II
Cardinal Health-Sherwood, AR
January 2019 to November 2022
• Create and process product returns, debits, credits
• Provide customer service through inbound emails, inbound calls, and outbound calls
• Call vendor to resolve issues for providers
Education
Medical Assistant (Vocational Education and Training) Eastern College of Health Vocation
2004
Skills
• Microsoft Word
• Microsoft Office
• Customer Care
• MICROSOFT EXCEL
• Medical terminology
• EMR systems
• Microsoft Excel
• Communication skills
• Patient care
• Debits & Credits
• CSR
• Phone etiquette
• Front desk
• OUTLOOK
• 10 Key Data Entry
• Medical office experience
• Organizational skills
• Customer service
• Time management
• Call Center
• MICROSOFT WORD
• Computer skills
• POWERPOINT
• Customer Service
Additional Information
Skills
Microsoft word, Microsoft excel, PowerPoint, 10-key
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