Pharmacy Technician and Call Center Specialist

Robbie Ayers

Southfield, MI ***** ******@*******.*** 248-***-****

Work History

Viki Technician Jan 2024 – Nov 2024

Pharmacy Technician / Call Center Rep (Contract)

Managed 80+ inbound/outbound calls daily, assisting members with medication inquiries.

Contacted members regarding specific medications, ensuring compliance and education.

Processed prescription refills and coordinated with pharmacies for updates.

Provided empathetic and professional customer service, primarily for senior members.

Maintained accurate documentation and updated records.

Blue Cross Blue Shield via Viki Technician Oct 2021 – Sep 2023

Pharmacy Technician / Call Center Rep (Contract)

Assisted members with medication compliance and refill coordination.

Handled 100+ inbound and outbound calls, resolving prescription issues and answering patient inquiries.

Coordinated with providers and pharmacies to ensure timely prescription fulfillment.

Educated members on statin therapy and other prescription needs.

Maintained detailed patient records and medication tracking.

Ascension Health Oct 2017 – Aug 2021

Pharmacy Technician / Call Center Representative

Managed 40+ inbound/outbound calls daily, assisting healthcare professionals with medication requests.

Processed and entered patient orders, ensuring accuracy in prescriptions.

Assisted nurses with medication preparation and delivery for hospital units.

Education

Mackenzie High School

High School Diploma

Skills

Pharmacy technician

High Volume -Call Center

Data entry & documentation

Problem resolution & de-escalation

Medication compounding

Customer service

Data entry

Microsoft Office

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