Medical Billing & Coding Specialist with Customer Service Leadership

LaKisha Munson

**** *********** ** *******, ** **212 601-***-**** ***************@*****.***

SUMMARY OF QUALIFICATIONS

● Highly knowledgeable regarding Medical Billing & Coding, including ICD-10, CPT- and HCPCS coding, as well as medical terminology.

●Knowledgeable regarding all types of insurance, including Medicare, Medicaid, and third-party payers

●Proven ability to accurately interpret medical record

●Certified EKG Tech

●Certified CNA

●Over 5 years’ experience in customer service

●Strong leadership and communication skills; experienced in providing detail-oriented, organized; prioritization and multi-tasking skills.

●Tier 3 Security Clearance

●Computer proficiencies: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

EDUCATION

Associate of Applied Science in Medical Billing & Coding Jun 2016– Aug. 2017

Antonelli College - Online: GPA:4.0 Magna Cum Laude

EXPERIENCE

IAP/RMS- Qatar

Jul 2023-Dec 2025

OCN Monitor

●Escort un-cleared personnel into areas and monitor un-cleared personnel while performing work.

●Log in and out all LN/OCN contractors and counts personnel before and after they perform duties; notify appropriate personnel of how many people and vehicles are being escorted.

●Ensure LN/OCNs do not bring onto the base any prohibited or contraband.

Vectrus-Qatar

Jan 2023-Jul 2023

MWR Specialist

●Maintains accurate event/facility attendance records for programs.

●Provide excellent customer service for all patrons

●Handle all newcomer service forms

Aspirion Health Resources- GA

Jun 2021-Dec. 2022

Claims Analyst

●Report proactively on account changes, problems or issues to ensure that meets customer support agreements.

●Resolve customer inquiries of complaints quickly, effectively and with the highest quality.

●Coordinate with clients and internal teams during delivery of an outsourced solution.

●Review and understand eligibility of benefits. Implements and processes client changes to programs.

●Resolve accounts as quickly and accurately as possible, obtaining maximum reimbursement, and perform investigative and follow up activities.

Vectrus- Iraq

Mar 2021- Aug 2021

Fitness Center Clerk

●Maintains accurate event/facility attendance records for programs.

●Handles telephone inquiries, greets visitors and provides customer program information.

●Provides oversight of GFE (Government Furnished Equipment)

Merit Health Central- Jackson, MS

Jan. 2019-Mar. 2021

Unit Secretary

●Standard administrative responsibilities, such as answering phones, making copies.

●Admit patients, administer and maintain patient records

●Break down medical charts for record keeping and coordinate billing.

Sallyport Global – Reston, VA (Iraq) Jun 2017-Dec. 2018

Property Assistance

●Supports assigned locations in maintaining a systemized property management

●Track and Inventory government assets that comes in and out of work site

●Ensures official records are recorded for all GFP provided to the contractor to perform contractual responsibilities.

●Compute requirement, determine allowance, research and identify supplies and equipment requirements

●Ensures that client owned equipment is properly tagged from acquisition to disposition.

Lockheed Martin – Clinton

Dec. 2012 – May 2016

Human Resource Specialist (Team Lead)

●Responsible for the HR administration employee benefits program

●Advocate the ongoing job interviews and hiring to see if they are conducted as per the policies.

●Monitor employee productivity with constructive feedback and coaching.

●Organize workflow and ensure that each employee understand their duties or delegated task.

●Supervisor and manage a team of 10.

References available upon request

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