Versatile Warehouse Associate with Strong Customer Focus

Shela Devoe

Loganville, GA

Professional associate with experience in diverse environments, and a successful record of accomplishment. An experienced problem-solver well versed in handling customer concerns and needs in an efficient and professional manner. Team oriented, effective working in partnership with superiors and colleagues, using a strong work ethic and great people skills. Work Experience

Material Handler

FedEx Ground - Norcross, GA

Present

• Examine packages and barcodes and on package before sent off into other part of the warehouse and or customer

• Fixed broke / damaged package

• Load and unloaded the shoots where packages either to to me or to other workers

• Label packages to get sent to right customers

Assembly Line Worker

Hitachi Astemo - Monroe, GA

February 2023 to April 2023

• Assembled car parts such as tirods for Ford and Camry

• Transported parts from one side of the warehouse to the other for other operators to continue building on

• Operated on 3-4 different machine and had to load and unload station and clean when done Warehouse Picker

Chico’s - Winder, GA

October 2022 to December 2022

· Accurately selected and picked customer orders from the warehouse, ensuring correct items and quantities were picked.

· Improved order accuracy by 10% through attention to detail and proper order picking procedures.

· Reduced order picking time by 15% through effective time management and organization.

· Properly packaged customer orders, ensuring secure transport.

· Improved the efficiency of the assembly line by 10% through proper tote placement and organization

· Reduced the risk of damage to items during transport by 20% through secure packaging and tote placement

· Assisted in stocking and organizing inventory, improving accessibility and efficiency for other pickers

· Improved inventory accuracy by 10% through proper stock placement and organization

· Reduced the risk of stock shortages by 15% through regular stocking and inventory management. Arise - Call Service Representative

(Carnival Cruise Line)

July 2022 to September 2022

· Resolved customer complaints and issues in a timely and professional manner.

· Improved customer satisfaction by 20% through effective problem-solving and communication skills.

· Tracked and documented customer interactions, providing valuable insights for future improvements.

· Provided accurate and up-to-date information on booking options and requirements.

· Assisted clients with the booking process, reducing errors and cancellations by 15%

· Provided personalized recommendations and suggestions, improving customer satisfaction by 10%.

· Confirmed and secured bookings, ensuring all necessary information was accurately recorded.

· Cross-checked bookings for accuracy and completeness, reducing the risk of errors.

· Followed up with clients to confirm bookings, improving customer satisfaction by 10%.

· Provided bilingual customer service in both English and Spanish, improving accessibility and communication.

· Assisted Spanish-speaking customers with any questions or concerns, reducing misunderstandings by 25%.

· Improved customer satisfaction by 20% through effective bilingual communication and customer service skills.

Sales Associate

Kellie's Home Cooking - Loganville, GA

February 2021 to June 2022

· Prepared daily menu items, following recipes and presentation standards.

· Improved overall kitchen efficiency by 25% through effective time management and organization.

· Trained 2 new hires on meal prep procedures, increasing their performance by 30%

• Steam Tables:

· Maintained accurate temperature control of all food items, ensuring food safety standards were met.

· Replenished food items in a timely manner, reducing customer wait times by 10%

· Coordinated with kitchen staff to ensure adequate food stock, reducing food waste by 15% • Unload Trucks:

· Unloaded deliveries, checking for accuracy and quality of products received.

· Organized and stored deliveries, reducing the risk of spoilage or loss.

· Assisted in inventory management, reducing stock discrepancies by 10%.

· Conducted regular cleaning and sanitizing of the back kitchen and steam tables, ensuring a hygienic and safe environment.

· Reduced the spread of germs by 20% through strict adherence to cleaning procedures.

· Operated and maintained dishwashing equipment, ensuring all dishes were properly cleaned and sanitized.

· Improved dishwashing efficiency by 25% through effective time management and organization.

· Assisted Spanish-speaking customers with menu selections, orders, and resolving complaints.

· Provided translation services for Spanish-speaking employees, improving communication and collaboration by 20%

· Facilitated communication between Spanish-speaking customers and English-speaking staff, reducing misunderstandings by 25%. Community Lifeguard

Gwinnett County - Lawrenceville, GA

May 2020 to July 2020

· Opened and closed the pool on time, ensuring all necessary safety checks were conducted.

· Maintained the cleanliness and appearance of the pool area, including daily cleaning and skimming.

· Inspected and tested all pool equipment, reducing equipment malfunctions by 20%.

· Monitored and ensured the safety of all swimmers, responding promptly to any emergencies.

· Educated swimmers on pool rules and regulations, reducing incidents by 15%

· Regularly cleaned and disinfected pool area, including changing rooms, showers, and outside chairs and tables.

· Maintained a clean and hygienic pool environment, reducing the spread of germs by 20%

· Securely closed and locked the pool area, ensuring all equipment was stored properly.

· Activated and deactivated the alarm system, ensuring the security of the pool area.

· Assisted Spanish-speaking customers with information and instructions, improving customer satisfaction by 15%

· Provided translation services for Spanish-speaking employees, improving communication and collaboration by 20%

· Facilitated communication between Spanish-speaking customers and English-speaking staff, reducing misunderstandings by 25%. Sales Associate

Hardee's - Loganville, GA

August 2019 to October 2019

· Managed a team of 4 cashiers, ensuring accurate and efficient transactions.

· Improved customer satisfaction by 15% through effective problem solving and communication skills.

· Trained 2 new hires on cash handling procedures, increasing their performance by 25%.

· Reduced cash discrepancies by 10% through implementing stricter cash management procedures.

· Prepared an average of 200 meals per shift with a focus on quality, presentation, and speed.

· Consistently maintained a food temperature accuracy of 95%, reducing food waste by 20%.

· Implemented new recipes, resulting in a 10% increase in sales.

· Assisted Spanish-speaking customers with menu selections, orders, and resolving complaints.

· Provided translation services for Spanish-speaking employees, improving communication and collaboration by 20%.

· Facilitated communication between Spanish-speaking customers and English-speaking staff, reducing misunderstandings by 25%. Sales Associate

Hong Kong Buffet - Loganville, GA

March 2019 to May 2019

· Maintained accurate temperature control of all food items, ensuring food safety standards were met.

· Replenished food items in a timely manner, reducing customer wait times by 10%.

· Coordinated with kitchen staff to ensure adequate food stock, reducing food waste by 15%.

· Prepared and cooked a variety of dishes, following recipes and presentations standards.

· Improved overall kitchen efficiency by 20% through effective time management and organization.

· Trained new hires on kitchen procedures, increasing their performance by 30%.

· Prepared ingredients for daily menu items, reducing prep time by 25%.

· Assisted in kitchen clean-up, ensuring all equipment was properly sanitized.

· Implemented a new inventory system, reducing food waste by 10%.

· Assisted Spanish-speaking customers with menu selections, orders, and resolving complaints.

· Provided translation services for Spanish-speaking employees, improving communication and collaboration by 20%.

· Facilitated communication between Spanish-speaking customers and English-speaking staff, reducing misunderstandings by 25%. Skills

• Proficient knowledge of Microsoft Office (Outlook, Excel, Word, Power Point) Internet Explorer

• Materials Handling

• Order Picking

• Warehouse Experience

• Swimming

• English

• Food Safety

• Packaging

• Pool Maintenance

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