Polished Customer Service Professional with Diverse Experience

Pocahontas Powell

Randallstown, MD *****

****************@*****.***

Polished, professional customer service rep offering: Proven experience providing customer support in busy customer services environments for office, airlines and mortgage employers.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills; listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. PROFESSIONAL EXPERIENCES

06/23 to 10/24 Carchex/Call Transfer Agent

• Calling outbound to potential vehicle owners about warranty

• Transferring calls to sales department

• Emailing customers for information on rates and pricing 04/20 to present Front Desk Agent/ Sovereign Properties

• Assisting residents with deliveries, watching cameras for incidents, emailing

• Answering phones,

03/19 to 11/20 Security Guard/ First Class Security

• Assisting residents with mail, sorting boxes, incident reports for criminal acts, assuring guest

• Watching cameras, delivery food, assisting with lost swipe cards o

11/18 - 02/18- to 02/19 Amazon/ Sorter/Seasonal

• Baltimore, MD, assisting with the same day delivery no, shifting packages to the right location

• Sorting boxes and scanning to the correct location

• Assisting when needed to cover shifts, works overtime if needed.

• Assisting co-workers with lifting if the boxes is heavy. 05/17- 01/18 Giants Supermarket

• Cashier, assisted with counting change back to customer, bagging, assisting elderly with lifting, made sure counter tops was clean and safe.

• Ask managers for overtime, and volunteer for to help in the cash room. 2017- 05/17 Office Assistant Premier Staffing l Baltimore, MD

• Leverage strong multitasking skills to manage customer service, data entry, mailed out certified manager’s cards, created labels.

• Replaced as a relief for front desk staff; responded to customer inquiries in person and over the phone; liaised with cross-functional teams in support of customer needs.

• Maintained a clean and organized work area.

03/12- 07/16 Flight Attendant Commutair Airlines Washington, DC 02/06- 10/09 Flight Attendant Mesa Air Group Washington, DC

• Provided personal services to ensure the safety and comfort of airline passengers during flight.

• Greeted passengers, verified tickets, explained use of safety equipment, and served food or beverages.

• Announced and demonstrated safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets.

Answered passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules.

• Attended preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.

• Inspected and cleaned cabins, checking for any problems and making sure that cabins are in order. Inspect passenger tickets to verify information and to obtain destination information.

• Prepared reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.

04/11 – 03/12 Receptionist Equity Mortgage Baltimore, MD

• Greeted clients/visitors, answered phones, received packages and faxes and directing all to their correct person/location.

• Completed time sensitive tasks/projects accurately and in a timely manner.

• Ensured that the front lobby, work stations, and kitchen were kept orderly and clean.

• Assisted internal staff across multiple departments.

• Escorted visitors to the conference room and replenished the printer/copier with paper. 10/09-04/11 Customer Service/Greeter Towne Park Baltimore, MD

• Took numbered tags from customers, located vehicles, delivered vehicles and provided customers with instructions for locating vehicles.

• Kept parking areas clean and orderly to ensure that space usage is maximized.

• Directed motorists to parking areas or parking spaces, using hand signals or flashlights as necessary.

• Patrolled parking areas in order to prevent vehicle damage and vehicle or property thefts.

• Greeted customers upon entry to the parking lot. 05/03 - 02/06 Telecom Operator Union Memorial Hospital Baltimore, MD

• Operated the medical center switchboard consoles, answered all calls promptly and forwarding calls to the proper extension or person.

• Responded promptly to all alarms and emergency situations to facilitate notification and communication associated with all codes and emergency situations.

• Provided patient telephone, room location and condition information when approved during the hours of operation.

• Complied with all HIPAA, OSHA and JCAHO regulations as applicable to work area.

• Monitored security cameras, reporting any suspicious activities to Special Police (Cape Fear only)

• Prepared and updated on-call listings daily for residents, physicians, and other required medical center on call staff.

EDUCATION

2012 Associate of Applied Science: Criminal Justice Everest College Online Phoenix, AZ 2001 Office technology Certificate: Office Technology Strayer University Baltimore, MD 2018/ Business Administration: Bachelor Degree/ Post University/ Waterbury, CT

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