Operations & Process Improvement Leader
Resume:
Turron Graham
Collingswood, NJ *****
***********@*****.***
Professional Summary
Operations Management Professional with 5+ years of proven experience in fast paced work environments. Accomplished measurable results while leading teams of 5+ in a dynamic, multi layered environments. Possess a comprehensive background in Operations, Quality Management, and Resource Management. Managed risk upon property and equipment meeting the expectations of Executive leadership. Possess extensive knowledge in Process Improvement, Strategic Thinking, and Relationship Management. Career supported by certifications, college degree, and operational experience.
• Customer Service
• Communication
• Data Analysis
• Data Entry
• Management
• Policy Implementation
• Hospitality
• Social Work
• Inventory
Authorized to work in the US for any employer
Work Experience
Registered Apprentice
iLUNA-Brighton, CO
December 2018
Registered Apprentice in Craft Laborers
- OSHA 10
- Crane hoisting and rigging
- Scaffold Assembly
Customer Service Associate
Royal Farms-Gloucester City, NJ
August 2024 to February 2025
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Identified opportunities for process improvement and made recommendations to enhance the overall customer experience
• Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
Warehouse Associate
The Job Center-Coatesville, PA
September 2023 to December 2023
Packaging and Sorting
Warehouse Associate
Integrity Staffing Solutions-West Chester, PA
January 2022 to January 2023
Walk around warehouse picking items and placing them in orders and then shipping them out Warehouse Associate
Amazon.com-Aurora, CO
September 2020 to April 2021
Shipping dock worker
Scan/sort packages
Load/unload trailers
Wrap pallets
Utility Worker
Sodexo-Colorado Springs, CO
March 2020 to June 2020
1. Dishwasher, utilities empty trash/cardboard sweep, mop, manage utilities closets, rotate inventory Temporary Worker
The Job Store Staffing-Colorado Springs, CO
February 2019 to March 2020
Various positions with company
Worked for Sodexo in Memorial Hospital Central
Warehouse Worker
Aerotek Temporary Job Agency-Colorado Springs, CO
January 2019 to February 2019
- Relocate inventory
- Forklift operator
- Other various tasks as needed
- Waste management
Warehouse Associate
Discover Goodwill-Colorado Springs, CO
October 2018 to December 2018
• Ensure accuracy by completing documentation of the order processed and delivery
• Operated equipment in a safely manner while adhering to safety policies
• Keeps warehouse in organized manner to ensure efficiency of work flow
• Load/Unload trucks from ground level or platforms also stocking orders on to shelves Market Research
LUCE Research-Colorado Springs, CO
August 2017 to April 2018
• Quickly, professionally and meticulously deploy creative solutions to alleviate challenges
• Highly skilled at managing a wide range of project types
• Provided timely, courteous and knowledgeable response to information requests
• Use computers for various applications, such as database management and word processing General Laborer
Goodwill Staffing-Colorado Springs, CO
May 2017 to August 2017
• Assisted operation of general site vehicles and tools for example sweepers, mowers, trimming equipment, etc
• Profound ability to communicate in small and large group situations to clients and employees of the organization
• Communicate with Supervisor, receive daily tasks to organize, prioritize, and execute
• Work effectively to meet or exceed productivity goals while maintaining high quality standards Warehouse Associate
Capstone Logistics-Fountain, CO
August 2016 to May 2017
• Loaded and unloaded freight in an efficient and safe manner utilizing the proper tools and equipment
• Stacked the products in the proper area according to established sequences
• Utilized forklift and pallet jack to store items received at warehouse
• Executed safe and efficient loading of product as directed by bulk and individual paperwork Supervisor
Graham Mobile Detailing Janitorial Service-Magnolia, NJ July 2015 to April 2016
• Was responsible for ensuring other workers completed work to standards
• Was responsible for the deliveries of cleaning supplies to various work sites, as well as maintaining inventory of all supplies
• Ensured daily schedules and objectives were met for all associates
• Evaluated personnel and trained new and experienced staff members Work Study Student
Harcum College-Coatesville, PA
January 2014 to December 2014
• Responsible for doing basic maintenance on all office equipment an utilizing the equipment for faculty and students
• Performed general clerical duties: filed, photocopied, and scanned various college forms or records
• Utilized Microsoft Word and Excel to create, edit, and complete: central supply forms, purchase request forms, and faculty absence logs
• Sent faxes, emailed students, and mailed out important files to students Education
Organizational Leadership (Associate's degree)
Harcum College-Coatesville, PA
January 2013 to May 2016
Some college
High school diploma or GED
Skills
• Kitchen experience
• Computer operation
• Inventory control
• General Labor
• Time management
• Supervising experience
• Front desk
• Computer hardware
• Customer relationship building
• E-commerce
• Quality Assurance
• Recreational therapy
• Respiratory protection
• Customer inquiry handling
• Forklift
• Ability to follow instructions
• Budgeting
• Power tools
• Warehouse Associate
• Shipping & Receiving
• Customer service
• Tooling
• Security
• Shipping
• FIFO
• Picking & packing
• 10 key calculator
• Unloading
• Analysis skills
• Shipping & receiving
• Skilled nursing facility
• Door-to-door
• Order Puller
• Leadership
• Communication skills
• Load & unload
• Mobile devices
• Employee relationship building
• Computer literacy
• Research
• GMP
• Data entry
• Phone communication
• First aid
• Climbing
• Assembly
• English
• Organizational skills
• Customer communication
• Warehouse Experience
• Serving
• Loading
• Hand tools
• ERP systems
• Pallet Jack Experience
• Manufacturing
• Machine learning
• Materials management
• Industrial equipment
• Clean workspace maintenance
• Warehouse management
• Team management
• Computer skills
• Demand planning
• Outdoor work
• Construction
• Restaurant experience
• Windows
• Client interaction via phone calls
• Canvassing
• Writing skills
• Materials handling
• Microsoft Office
• Senior Leadership
• Greeting customers
• Software troubleshooting
• Pallet jack
• Picker Packer
• Math
• Quality Management
• Continuous improvement
• Heavy lifting
• Color management
• Operations Management
• Shipping Receiving
• Baking
• Software testing
• Order processing
• Cross-functional communication
• Hospitality
• Customer returns handling
• Office experience
• Carpentry
• Truck loading and unloading
• Grocery store
• Market Research
• Aseptic technique
• Renovation
• Management
• Call center
• Fundraising
• Attention to detail
• Distribution center
• Logistics
• Reach truck
• Microsoft Excel
• Basic math
• Microsoft Outlook
• Mechanical knowledge
• Warehouse experience
Certifications and Licenses
Forklift Certification
Pallet Jack Certification
Forklift Certified
Driver's License
CPR Certification
OSHA 10
ServSafe
Electric Pallet Jack Certification
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