IT Helpdesk Technician and Remote Support Specialist

Krystal Andrews

Long Island City, NY *****

646-***-**** *****************@*****.*** linkedin.com/in//krystal-andrews-b2544017a/

SUMMARY OF QUALIFICATIONS

CompTIA A+ trained Helpdesk Technician with extensive experience in high-volume, customer-focused environments. Expertise in remote troubleshooting for hardware, software, and network issues across Windows, Mac, and Linux platforms. Demonstrates strong technical skills with a commitment to privacy, data integrity, and exceptional customer service. Finally, tax preparer for all family members since 2000.

TECHNICAL SKILLS

•Networking: Configure LAN /WLAN/WAN/PAN (all 802.11) network routers and printers through secure WEPx, WPAx, and SSID, Provide Remote Desktop assistance

•Software: Windows OS, Linux, Mac OS, MS Office and their alternatives, G-Suite, Firewalls, Remote Desktop, Printer updates

•Hardware: Desktops, laptops, printers, scanners, Format, partition EIDE, SATA, SCSI, SSD, perform data recovery and imaging

•Tax Preparer: Intuit Academy Tax Preparer 1 Badge Expected date 9/2025

PROFESSIONAL EXPERIENCE

CommonPoint Jun 2021 - May 2025

IT Support Specialist Forest Hills, NY

•Delivered technical assistance and remote support using Remote Desktop to resolve software, hardware, and connectivity issues, ensuring minimal downtime.

•Troubleshot, diagnosed, and resolved system and network challenges on Windows, MAC OS and Linux environments, leveraging strong networking skills including configuration of LAN/WLAN/WAN/PAN.

Spectrum Nov 2020 - Jun 2021

Video/Internet Repair Tech Queens NY

Handled mid-level technical support by addressing and resolving cable and video service issues, ensuring exemplary customer service.

•Managed service requests efficiently through clear communication and effective troubleshooting.

Access A Ride Feb 2020 - Nov 2020

Travel Dispatcher LIC, NY

Knowledge in business-to-business customer services Awareness in conflict resolution Meet monthly key phone performance indicators Navigate Microsoft Office and computer software by utilizing all forms of communication phone, email, and SKYPE Serve our prospective customers, customers and each other with excellence and professionalism Take ownership of customer's accounts and utilize critical thinking skills to overcome customer concerns and objections.

•Knowledge in business-to-business customer services

•Awareness in conflict resolution

•Meet monthly key phone performance indicators

•Navigate Microsoft Office and computer software by utilizing all forms of communication phone, email, and SKYPE

•Serve our prospective customers, customers and each other with excellence and professionalism

•Take ownership of customer's accounts and utilize critical thinking skills to overcome customer concerns and objections.

21/64 LLC Dec 2014 - Feb 2020

Operations/Admin Assistant P/T New York NY

•Act as back-up to Manager in performing business operations duties.

•Sorted & distributed mail to respective personnel & stored, filed and retrieved corporate documents and reports.

EDUCATION

Per Scholas

Oct 2021

•Achievements: CompTIA A+ and Google IT Professional Trained

Monroe College, Bronx, NY

Sep 2011

B.A. Degree, Health Services

•GPA: 3.1

Monroe College, Bronx, NY

Aug 2006

A.S. Degree, Business Administration

•GPA: 3.0

Contact this candidate