Medical Billing and Coding Professional with Client Relations
Resume:
NICHOLE POTTER
*********@*****.***
PROFESSIONAL PROFILE
Highly driven professional with knowledge in Medical Terminology, Medical Coding, and Billing.
Strategic and creative associate with a great attention to detail while following through on assigned tasks
Active and empathetic listener with a natural ability to build rapport with colleagues
Analytical professional with an open mind when learning something new and creating innovative ideas
Demonstrate solid relationship management and business development skills
EDUCATION
Bryant & Stratton College A.A.S Medical Reimbursement and Coding, Albany, NY May 2024
PROFESSIONAL EXPERIENCE
Speedway, Cohoes, NY June 2021 – June 2025
Sales Associate
Delivered friendly and efficient customer service while operating the cash register and handling transactions accurately.
Maintained a clean, organized store by restocking merchandise, preparing food items, and following safety and sanitation guidelines.
Promoted sales by upselling products, supporting loyalty programs, and assisting customers with product selections.
Northern Nurseries, Albany, NY March 2018- January2020
Receptionist
Invoice customers for purchased products confirm payments are accurate and up to date.
Coordinate the delivery invoices accurately with valid pricing
Invoice customers for purchased products
Prepared and proofread business correspondence, letters, memos, and customer contracts using
St. Peters Health Partners, Albany, New York June 2018 – December 2018
Float Registration Specialist
Collaborating with Patient Health Care Information is accurate and up to date.
Organize, facilitated calendar and scheduling for patients
Communicated and liaised with the CEO on board agendas, minutes, and staff coordination
Health Help, East Greenbush, New York September2015– January 2018
Customer Service Representative
Phone etiquette with payers and providers to facilities calling in ordering the most appropriate tests, procedures and treatments for their members.
Validate Procedure codes with DRs and Nurses
CPT, HPCS, ICD-9-CM, ICD-10-CM, and DRG coding Microsoft Software
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