Versatile Digital and Offline Sales Professional
Resume:
CURRICULUM VITAE
Name:Victor Otieno
Phone NO: 074*******
Email: ***************@*****.***
ID NO: 40131081
Languages: English and kiswahili
CAREER OBJECTIVES
To learn the company’s core business, contribute to its mission, vision and objectives
and be part of the driving force that steers the company ahead with special concern in the service provision to the customers
EDUCATIONAL BACKGROUND
2022-2023: Kenya institute of management
Diploma in Business administration
2017- 2021: Kwoyo Oyugis Secondary School
Kenya Certificate of Secondary Education
NOV 2016: Ramoya Primary School
Kenya Certificate Of Primary School
WORK EXPERIENCE
4G capital: CALL centre and customer service agent
Handling Inbound and Outbound calls from clients
Handling their inquiries and offering next solution where applicable
Ensuring customers satisfaction
Recording customers responses
Kifedha credit : talesales and marketing agent
•Customer Relationships
•Meeting or exceeding sales goals
•Contact potential customers
•Generating leads
•Preparing contracts
•Resolving customer complaints and concerns
•Communicate with team members regularly
•Identifying target markets or accounts
Gainventures : Call centre collector officer
Managed and tracked overdue accounts to ensure timely debt recovery.
Conducted regular communication with clients to negotiate payment plans and resolve outstanding balances.
Adhered to legal and ethical guidelines to ensure respectful and compliant debt recovery.
Achievements:
Consistently exceeded monthly recovery targets by up to 20%.
Improved repayment rates through effective negotiation strategies and customer-focused solutions.
Reduced delinquency rates by implementing a proactive communication strategy.
Nobel lending company : Customer service
responding to customer queries.
processing customer orders.
resolving customer complaints.
troubleshooting technical problems.
building strategies for improving the overall customer experience.
representing the values of the company.
Finley international limited:talesales Customer care service
1. Handling Inbound and Outbound Contacts
Inbound Calls: Responding to customer questions, complaints, requests for service or information.
Outbound Calls: Conducting follow-ups, customer surveys, lead generation, order reminders, and promoting products or services.
2. Customer Support & Problem Resolution
Offering empathetic and efficient solutions to customer issues. Escalating complex matters when necessary.
De-escalating issues calmly and professionally, ensuring customers feel heard and supported.
3. Sales & Promotional Activities
Upselling or cross-selling products and services—particularly in inbound/outbound roles.
Acting as a gateway for revenue-generating interaction as well as information delivery.
4. Data Management & Documentation
Maintaining detailed, accurate records of all customer interactions and updates in CRM systems.
SKILLS
Negotiation: Effective in creating workable payment plans and resolving disputes.
Analytical: Proficient in identifying high-risk accounts and reducing delinquencies.
Communication: Clear and professional client interactions.
Target-Oriented: Consistently exceeds monthly recovery goals.
Teamwork: Collaborates well with finance and other teams.
Resilience: Stays productive under pressure.
REFEREES
Roselyne Igadwa
Manager
Finley international LTD
Faith Kyalo
Director
Simple pay LTD
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