Java/HTML/CSS/JavaScript Essentials Resume Title
Resume:
SACHIN VITTHAL
JAMBHULKAR
Mahalaxmi nagar, Nagpur, Maharashtra.
************@*****.***
in
https://www.linkedin.com/in/sachin-
jambhulkar-259bb3166
Objective To enhance my professional skills, capabilities and knowledge in an organization
which recognizes the value of hard work and trusts me with responsibilities and
challenges.
Experience vortalsoft Pvt Ltd
IT support Engineer
Provide L1/L2 technical support to users via call, email remote support & ticketing system. Manage user accounts, permissions, and access controls within IT systems. Set up new user accounts, email configurations, and devices for team members. Install and update software applications, ensuring compatibility and data security. Monitor network traffic to identify and resolve connectivity issues. Configure servers, printers, and peripheral devices for company use. Perform routine maintenance and manage resources to optimise speed and reduce costs while maintaining efficiency.
Respond to technical support tickets from employees or departments facing technical difficulties.
Conduct training and guidance sessions on tools, IT security practices, and system usage. Analyse data from system logs to improve performance and identify risks. Document IT processes, configurations, and troubleshooting guides for reference. Stay updated with emerging technologies and trends to recommend improvements. Troubleshoot a wide range of technical issues, including application support, VPN and security software, Network printer/Scanner add, Network drive map, and collaboration tools.
Document User interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
Resolve Outlook, VPN & Wi-Fi connectivity issues
Maintain SLA compliance and escalate unresolved issues to L3 team Assisted in hardware asset inventory and new system deployments Configured laptops & desktops for onboarding employees. 18/08/2024 - 31/12/2025
Wipro technologies
IT Service desk support
18/12/2021 - 10/06/2024
Respond to users inquiries and troubleshoot technical issues via phone, email, and chat.
Utilises appropriate tools, techniques, and remote access software to diagnose
and resolve technical issues across the networking, collaboration, and end-user computing domains.
Responsible for day-to-day administration duties, troubleshooting and repair
tasks on Active Directory, Windows Server 2016/2019, user authentication MFA, remote access, VPN support and backup, archival and restoration management for windows.
Provides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations.
Documents all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate records. Management of day-to-day operations of email service including SecureMail solution.
Coordinate with hardware and application support vendors for day to day issues.
Escalates complex or unresolved issues to level 2 or higher-level engineers or specialised teams, providing comprehensive information and analysis.
Troubleshoot and resolve issues with email systems and ensure reliable email delivery.
Provide technical support to team members and resolve hardware and software issues.
Monitor system performance and security, implementing necessary updates.
Assist with the setup and configuration of new hardware and Education
software.
Document IT procedures and create user guides for common issues. Follows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users' problems. Provide service support including troubleshooting, service request, information inquiry, ticket update, and operation guidance for operating system & application software, network, and information security based on the client's standard
Hexaware
Support exicutive
Answer incoming calls from customers with inquiries on product orders.
Assist various departments in facilitating sales of all products in the company portfolio.
Analyze customer issues and assist in resolving within the required timeframe.
Coordinate with customers and ensure appropriate questioning to identify issues.
Manage all customer inquiries and summarize to present to management.
Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.
Maintain accuracy of all data and verify the same for all customer services
2020 - 2021
JL Priyadarshini college of engineering, Nagpur
Electronic and telecommunications Engineering
2018 — CGPA 6.77
MSBTE
Deploma of Engineering
2015 — first class
Maharastra State board
HSC
2012 — 60%
Maharashtra state Board
Skills Operating Systems: Windows 7/8/10/11.
Networking: TCP/IP, DNS, DHCP, VPN, WiFi, Ethernet. Ticketing Tools: ServiceNow, Jira, Zendesk.
Remote Tools: Citrix VDI, VMware, Bongar, remote desktop counsel, LogMeIn. Applications: MS Office 365, Active Directory, Outlook, Exchange, Microsoft Intune, Azure, Entra ID, Microsoft Intune, SharePoint, global protect, Zscaler, Saas, MySQL.
Hardware Support: Desktops, Laptops, Printers, Scanners. Other: Antivirus, Backup Support, ITIL Basics, Customer service & user handling, Time management and multitasking, Strong written and verbal communication, documentation, teamwork.
Additional
Information
I have done a computer courses, including Hardware and Networking, web designing etc.
Language English, Marathi, Hindi
SSC
2010 — 65%
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