Senior Customer Service & Sales Leader
Resume:
LAURA R. KAMINSKY
St. Petersburg, Florida 33716
***********@*****.*** or **************@*****.***
SUMMARY OF QUALIFICATIONS
Award-winning business professional recognized by executive management staff for sales and service achievements.
Successful career with over 20+ years of Customer Service experience in Telecommunications and 15 years as a Business Owner.
Supervisor for 39 people in call center for Dr. answering service and switchboard.
Over 15 years of Sales experience.
#1 one in Sales in a 5 State region in 1999.
Rookie of the Year in 1991.
Building long-term client relationships.
Computer experience with Microsoft Office to include,OneSite, Rent Manager, Word, Excel, and PowerPoint.
Type 65 + wpm.
PROFESSIONAL EXPERIENCE
TCS TATA, St. Petersburg, FL 2018 – 2019
Customer Service Reprecentative
Answered incoming calls from General and Term insurance clients.
Handled all contact changes (email, phone and chat) accurately and professionally.
Responded to all inquiries and probe accordingly as to provide a first contact. resolution and/or connected to the right contact/department for further assi stance.
Researched required information using available resources and knowledge base.
Provided education and status on previously submitted claims.
Met the performance goals established for the position in the areas of: efficiency,
call quality, member satisfaction, first call resolution and attendance
.
TRANSAMERICA INSURANCE, St. Petersburg, FL 2017 – 2018
Customer Service Consultant
Answered incoming calls from General and Term Insurance Clients.
Researched required information using available resources and knowledge base.
Provided education and status on previously submitted claims.
Helped guide and educate members about the fundamentals and benefits of consumer-driven life insurance benefits.
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Laura Kaminsky
EDUCATION
Walden University, MS Psychology - 2014
Alverno College, B.A. Communications & Business Management - 1994
CERTIFICATIONS/TRAINING
Avaya System Administration, Avaya CMS Call Center Supervisor, Call Center Administration, CISCO Essentials, Paralegal Certification.
OTHER PROFESSIONAL EXPERIENCE
SOUTHWEST PROPERTIES I, LLC. 1999 - 2015
Owner of business and Property Manager
References and Portfolio Available Upon Request
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